Email Alert for
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
ACDI/VOCA
Washington, DC, United States
Overview: Since 1963 and in 148 countries, ACDI/VOCA has empowered people in developing and transitional nations to succeed in the global economy. Based in Washington, D.C., ACDI/VOCA is a nonprofit international development organization that designs and delivers technical and management solutions in agriculture, economic growth, and resilience to
Job Source: ACDI/VOCAInnova Solutions Inc.
Washington, DC, United States
Job ID: 943685 Camas , Washington Job Type: Contract Added - 03/04/24 Job Description Innova Solutions is immediately hiring for a Dynatrace Engineer Position type: Remote. Duration: 12 Months Location: Plano, TX, US As a Dynatrace Engineer you will: Client is in the process of onboarding applications to l
Job Source: Innova Solutions Inc.ManTech International Corporation
Washington, DC, United States
Become an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech , you’ll help protect our national security while working on innovative projects that offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented Help Desk Ma
Job Source: ManTech International CorporationTrillion Technology Solutions
Washington
Job Description Job Description Trillion Technology Solutions is looking to hire a proven and talented Help Desk Analyst to join one of our team. - 2-6 years of experience providing help desk support - Associate or bachelor's degree preferred - Experience with ServiceNow preferred Provide Tier 1 and Tier 2 support - All incidents escalated to Tie
Job Source: Trillion Technology SolutionsInfo Gain Consulting
McLean, VA, United States
Position Overview: We are seeking a highly skilled and experienced Manager to lead our team in providing end-user support services, IT Service Management (ITSM) support, help desk, and User Access Management (UAM) support for a U.S. federal agency. The ideal candidate will have a strong background in IT service delivery, exceptional leadership abi
Job Source: Info Gain ConsultingLprs
Washington, DC, United States
The Help Desk Manager manages and evaluates the performance of a help desk team, ensuring timely and accurate customer service. Recruit, train, and support help desk representatives and technicians. Establish customer service standards, contribute to improving customer support, and provide feedback to internal teams. The role also involves developi
Job Source: LprsVimly Benefit Solutions, Inc.
Washington, DC, United States
We are looking for a Help Desk Analyst to provide fast and helpful technical assistance on computer systems. The Help Desk Analyst will be responsible for providing technical assistance and support related to computer systems, hardware, or software. This role responds to queries, runs diagnostic programs, isolates problems, and determine and implem
Job Source: Vimly Benefit Solutions, Inc.Cybertec, Inc.
Reston, VA, United States
Requisition ID - Help Desk Analyst Requisition Name - Service Desk Personnel Quantity Requested 2 Submission Deadline 08/25/2023 Location Hybrid(55 Farmington Avenue Hartford, Connecticut 06107) Candidate Must Be Local Minimum 10 Years' experience 1 Professional Reference + must be on your W2 Description STATE OF CONNECTICUT Criminal Justice Infor
Job Source: Cybertec, Inc.Washington
**Overview**
Since 1963 and in 148 countries, ACDI/VOCA has empowered people in developing and transitional nations to succeed in the global economy. Based in Washington, D.C., ACDI/VOCA is a nonprofit international development organization that designs and delivers technical and management solutions in agriculture, economic growth, and resilience to promote economic prosperity and social inclusion. Beyond our competitive compensation, full array of insurances, generous 401(k) plan, parental leave, commuter subsidy, career development, we also offer a vibrant, friendly, diverse, inclusive, passionate, and inspiring work environment.
Work with ACDI/VOCA Headquarters and Field office staff by providing user administration support at the desktop, cloud, 3rd party applications, and network account management. Support the infrastructure and network team as required to trouble-shoot services in HQ and in the field. Administer the organization’s help desk ticketing software and triage work tickets.
+ **Bachelor’s degree required** in computer science or other relevant field. Master’s degree preferred. Additional years of experience will be considered in lieu of an advanced degree.
+ **Minimum four (4) years of relevant work experience** providing Level 1 through 3 user support.
+ **Minimum three (3) years of experience in the Microsoft Office 365 technology stack.**
+ **Must be authorized to work in the U.S.** without requiring company sponsorship.
The salary range for this position is **$61,174 to $79,446** ; candidate's relevant experience and skills, as well as our internal equity, will be considered before an offer is extended. This role is **a hybrid position** based in **Washington, D.C.** , with a requirement for **2-3 days of in-office work** .
**Responsibilities**
+ Provide user administration in Active Directory, Office 365, and other ACDI/VOCA software tools.
+ Manage and report on Help Desk ticketing system, familiarity with Fresh Desk a plus.
+ Maintaining hardware and software inventory.
+ Provide training and instruction to staff on the use of ACDI/VOCA tools.
+ Install software on user machines.
+ Diagnose and resolve basic user issues on ACDI/VOCA hardware and software, including Windows 10 and 11, and Microsoft Office 365.
+ Perform minor hardware repairs and install peripheral equipment.
+ Diagnose and resolve user issues with printers.
+ Assist users in setting up audio-visual tools in conference rooms.
**Other duties**
+ Support and enhance the company's culture of diversity, equity, and inclusion and align with our corporate values by treating others with respect and congeniality.
+ Ability to host or attend in-person meetings when required.
+ Other duties as assigned.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. While the requirements listed below are representative of the knowledge, skills, and/or ability required; reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Bachelor’s degree required in computer science or other relevant field. Master’s degree preferred. Additional years of experience will be considered in lieu of an advanced degree.
+ Minimum four (4) years of relevant work experience providing Level 1 through 3 user support.
+ Minimum three (3) years of experience in the Microsoft Office 365 technology stack.
+ Demonstrated interest in international development topics preferred.
+ Proficiency in multi-media applications, Excel, Word, PowerPoint, and other Microsoft programs.
+ Familiarity with O365 admin portal and Azure administration
+ Fluency in English required. Professional proficiency in French or Spanish preferred.
+ Excellent verbal and written communication skills required.
+ Must be available during core business hours and/or operating hours for international time differences; flexibility to work more hours when needed.
+ Flexibility to work in office based on work demands.
+ Must adhere to our company's Health Safety Code of Conduct and demonstrate the organization's commitment to sustaining a healthy and safe work environment.
**Job Locations** _US-DC-Washington D.C._
**Posted Date** _2 months ago_ _(5/17/2024 3:57 PM)_
**_ID_** _2024-6280_
**_\# of Openings_** _1_
Email Alert for Help Desk Engineer (Information Technology)_ jobs in Washington
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.