IT Support Technician

Phoenix, AZ, United States

Headquartered in Phoenix, Arizona, Haydon is a family-owned business established in 1991 on a foundation of grit and long-lasting relationships. The company serves a wide scale of markets with its all-in-one construction solutions including: Building (Commercial), Heavy Civil, Pre-Construction, Landscape and Building Information Modeling. Haydon's unique full-service structure for all major scopes of work enables clients to receive detailed expertise during pre-construction, minimized schedule risk during construction and the best overall value on projects. With its full-service landscaping division, Earthscapes, and its H3D Solutions modeling and design subsidiaries, Haydon offers a full suite of premier modern construction solutions. Whether it's the roads we drive on or the buildings we work, shop, learn, play and receive care in, Haydon is the one contractor that serves the entire spectrum of the construction industry - and it does so with heart. The company employs quality, passionate people, innovative technology, an open mind and a can-do attitude to construct projects that serve our entire community. For more information, please visit haydonbc.com.

SUMMARY

The IT Support Specialist provides Tier-1 technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Install and configure computer systems and applications within the company.

Respond to customer inquiries and assist in troubleshooting and resolving challenges.

Assure continuity of the computer system for all system users.

Research software products and applicability to organizational environment.

Document processes and perform diagnostic tests

Install selected software and hardware products.

Repair hardware as necessary and work closely with service vendors to ensure continuity of service.

Stay current of the latest developments in information technology.

Be "on-call" for all periods as assigned by the CIO.

Provide technical assistance and advice to users as needed.

Recommend changes in software and hardware to improve computer capabilities.

Assist in implementing practices that will more effectively utilize IT resources.

Other related duties as required or assigned.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies: Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts.

Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.

Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

High School Diploma or similar with some Computer Science courses; 2+ years in IT related experience; or equivalent combination of education and experience considered. Excellent problem-solving skills. Must have the ability to gather and analyze data, reason logically, draw valid conclusions and make appropriate recommendations. Must have the ability to multitask, work independently in a fast-paced environment, and handle and protect confidential information. Must exhibit excellent computer skills in all types of computer platforms.

Physical Demands

While performing the duties of this Job, the employee is regularly required to sit and to use hands to type, handle, or feel and talk or hear. The employee is occasionally required to stand or walk. The employee is occasionally required to reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 75 pounds when maintaining IT equipment.

Benefits at Haydon/Earthscapes:

Health Options Medical, Dental, & Vision

Critical Illness, Hospital, Accident

Short-Term / Long-Term Disability

Infertility Treatment Coverage

Worklife Balance

Professional Development

Teamwork / Camaraderie Retirement Planning

EEO Statement

Haydon Companies is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by appliable law.

Other details Pay Type Salary

Apply Now