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Columbia Association
Columbia, MD, United States
**FRONT DESK - FRONT DESK SUPERVISOR** Columbia, MD, USA Req #321 Tuesday, February 8, 2022 FRONT DESK - FRONT DESK SUPERVISOR The Front Desk Supervisor ensures the front desk delivers a consistent and exceptional member experience to all members, prospective members, guests and team members. The Front Desk Supervisor works with other club leaders
Job Source: Columbia AssociationCrescent Services
Fairfax, VA, United States
JOB OVERVIEW:Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: 1.Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. 2.Respond
Job Source: Crescent ServicesConcord Hospitality
Washington, DC, United States
Role Responsibilities: Provide the highest quality of service to the customer at all times. Check guests in and out efficiently and in a friendly manner. Handle guest mail and messages per established procedures. Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies. Take reservation requests eff
Job Source: Concord HospitalityEVEN Rockville
Rockville, MD, United States
About Us Achieve harmony between work and life at EVEN® Hotel Rockville-Washington D.C. Area. Located mere steps from the Twinbrook Metro Station, our hotel offers seamless access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Join our vibrant team and enjoy a host of benefits, including complimentary on-site parking, ample paid time o
Job Source: EVEN RockvilleAimbridge Hospitality
Arlington, VA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3
Job Source: Aimbridge HospitalityHEI Hotels and Resorts
Rockville, MD, United States
About Us Achieve harmony between work and life at EVEN® Hotel Rockville-Washington D.C. Area. Located mere steps from the Twinbrook Metro Station, our hotel offers seamless access to Washington D.C., Baltimore, Gaithersburg, and Glenmont. Join our vibrant team and enjoy a host of benefits, including complimentary on-site parking, ample paid time o
Job Source: HEI Hotels and ResortsMovementgyms
Rockville, MD, United States
Description At Movement, our core values of partnership, inclusion, passion, innovation, and integrity are at the heart of everything we do. We're not just a climbing gym - we're a community that's dedicated to transforming lives through climbing, yoga, and fitness and sharing that vision with as many people as we can. As the country’s largest net
Job Source: MovementgymsAimbridge Hospitality
Arlington, VA, United States
Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to
Job Source: Aimbridge HospitalityBethesda, MD, United States
Supervisor Front Desk Bethesda , Maryland This Embassy Suites by Hilton is a gateway to Bethesda, Rockville and the lively downtown DC scene.The team at the Embassy Suites by Hilton Bethesda looks forward to sharingtheir experiences with youand can offer you an environment focused on learning and development. Come and choose your nextcareer adventure at our Embassy Suites and not only have fun where you work but be a part of ourunconventional, approachable, down to earth team!
**Job Overview**
Supervises front office staff ensuring an efficient operation producing excellent results for our customers. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
**Responsibilities**
* Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
* Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
* Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
* Completes established check-in procedures for arriving guests and facilitates guest departure in order to close the guest account and make the room available for the next guest.
* Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods and established procedures in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
* Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
* Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on telephone.
* Operates the PBX equipment, including, assisting outgoing calls, scheduling and setting wake-up calls and paging guests.
* Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
* Maintains a friendly, cheerful and courteous demeanor at all times.
* Performs other duties as assigned, requested or deemed necessary by management.
**Qualifications**
**Education/Formal Training**
High school education or equivalent experience.
**Experience**
1 or more full years employment experience in a related position with this company or other organization(s).
**Knowledge/Skills**
* Requires understanding of all hotel front office procedures.
* Requires high school graduate level mathematical aptitude and knowledge of standard cash handling procedures and computerized cash register systems.
* Must have past experience in dealing directly with the public and acquired general knowledge of basic customer service skills.
* Requires knowledge of company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
* Requires supervision/management skills.
* Ability to communicate information and hotel services to management and guests. Second language may be required.
* Must be able to operate computer, calculator and telephone keyboards, for cash handling and paperwork processing.
**Physical Demands**
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ability to communicate in person and on telephone frequently.
* Ability to read written communiqus, analyzing reports and seeing monochrome computer screen.
* Excellent speech communication skills required for continual interaction with guests. Frequent use of phone.
* Excellent literacy necessary to analyze report data, prepare reports and initiate correspondence.
* Continuous standing 90% of time -communicating with guests.
* No climbing required. No driving required.
* Lifting up to 50 lbs. guest luggage; limited. Pushing up to 50 lbs. bell cart; limited. Pulling up to 50 lbs. bell cart; limited. Carrying up to 25 lbs. guest luggage; limited.
* Continuous standing -80% of shift.
**Environment**
Prolonged standing at indoor, thermostatically climate-controlled work station under florescent lighting. Work inside 95%
**ID:** *2022-9824*
**Position Type:** *Regular Full-Time*
**Property** **:** *Embassy Suites Bethesda*
**Outlet:** *Hotel*
**Category:** *Front Desk & Guest Services*
**Address** **:** *6711 Democracy Blvd*
**City** **:** *Bethesda*
**State** **:** *Maryland*
EOE Protected Veterans/Disability
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Email Alert for Supervisor Front Desk jobs in Bethesda, MD, United States
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