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Customer Service Representative

San Francisco, CA, United States

Job Description Job Description Mercedes-Benz of San Francisco has been in the automotive industry for 60 + years. We are proud to serve the San Francisco Bay Area with a brand that is nothing but the best. Mercedes-Benz is recognized as the standard in high quality, reliability, luxury, and value.

Job Summary: As a Customer Service Representative, your responsibilities include answering phone calls, texts, online chats, and emails from customers interested in buying a vehicle at your car dealership. In many positions, you are the first point of contact with potential customers and answer questions, and provide assistance as needed.

Customer Service Representative Responsibilities:

Meet and greet customers in a professional manner in-person & on the phone

Process payments, invoice and other miscellaneous office duties

Provide basic information to callers who have general inquiries

Handle customer complaints with integrity and poise

Provide general administrative and clerical support including mailing, scanning, faxing and copying

Maintain office supplies for specific location

Customer Service Representative Requirements:

Excellent communication and organizational skills

Experience using Microsoft Office suite

Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously

Willing to submit to a drug screen & background check

Benefits:

Highly competitive pay based on skills/experience

Group Health Plan (Medical, Dental, Vision)

Voluntary Insurance

Employer Assistance Program

Flexible Spending Account Plan

Paid Holidays

Paid Time Off

401K Retirement Plan

Our employees are members of the family, who share our same goals and passions. Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Bay Area. If you are looking for a rewarding career, we would like to meet you and discuss the endless possibilities.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Customer Service Representative jobs in San Francisco, CA, United States

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