Senior System Engineer

Los Angeles, CA, United States

Who We Are: Convoso is a leading provider of omnichannel contact center software. The company was founded on innovation and continues to push boundaries in our industry.Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)With Convoso, the future is bright as we continue to evolve our technology.The company’s foundational product provides the most powerful contact center software available for outbound teams. However, we are expanding our reach by relaunching an advanced version of our conversational AI product. The enhanced capabilities of our Intelligent Virtual Agent (IVA) gives our customers a competitive edge and streamlined productivity by dramatically reducing repetitive tasks. This future forward technology will allow Convoso to grow into new markets across hundreds of use cases.Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community.Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AZ, CA, CO, CT, FL, GA, IL, IN, MA, NC, NJ, NV, OH, PA, TX, UT. The Job: At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.We are looking for a Sr. Systems Engineer who will be responsible for assessing, designing, upgrading, and maintaining systems as well as brainstorming possible improvements that can be made to a system in the future.Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines. What You'll Be Doing: Manages and monitors installed systems, networks, and infrastructure for the organization to be in line with company guidelines or SOP (standard operating procedure)

Ensures the highest level of systems and infrastructure availability

Installs, configures, and tests operating systems, application software, and system management tools

Design, plan and automate deployment of Linux systems and applications

Provide documentation as required to ensure accurate and current information is available for cloud applications and services work.

Implements warranty and support activities

Plans and implements system automation as required for better efficiency

Oversees the development of customized software and hardware requirements

Willing to stay up-to-date with security best practices and drive implementation accordingly

Collaborates with other professionals to ensure high-quality deliverables within organization guidelines, policies, and procedures

Run diagnostics to resolve customer-reported issues

Deals with work process, optimization methods, and risk management tools in the given projects for successful accomplishments according to the requirements of the stakeholders

Who You Are: Solid scripting skills (e.g., shell scripts, Python, Perl, Ruby)

Experience with virtualization and containerization (e.g., VMware, KVM/QEmu, Proxmox clusters…)

Experience with monitoring systems (Zabbix, Prometheus, …)

Experience with automation software (e.g., Chef, Puppet, cfengine, Ansible or Salt)

Minimum 3 years experience configuring enterprise-level Linux systems

Proven working experience in installing, configuring, and troubleshooting UNIX/Linux-based environments

Solid experience in the administration and performance tuning of application stacks (e.g., Tomcat, Apache, Nginx, Haproxy or Envoy/Varnish…)

Flexibility to work a variety of shifts with availability to work overtime

BS/MS degree in Computer Science, Engineering or a related subject

Incident management response

Work Perks Worth The Hype: Competitive compensation package

Stock options

100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability

Affordable Vision plan and optional FSA

PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave

Your birthday off

401k program with generous company match

No cost Employee Assistance Program and Travel Assistance

Monthly Gym membership reimbursement

Monthly credits toward food & beverage

Company Outings

On and offsite team building events

Paid training for departments

Apple laptop (most roles)

And a team of highly experienced and kind colleagues!

HQ Office: Casual office environment & dress

Daily catered lunches

Fully stocked kitchen (Dietary restriction-friendly)

Happy Hours

Monthly Massages

On-site Car Wash

Free Parking

Your California Privacy Rights: As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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