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Shopmonkey.io
Austin, TX, United States
The Strategic Customer Success Manager will lead Shopmonkey's Strategic customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey's largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform. You are responsible for building relationships with corp
Job Source: Shopmonkey.ioShopmonkey.io
Austin, TX, United States
The Strategic Customer Success Manager will lead Shopmonkey's Strategic customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey's largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform. You are responsible for building relationships with corp
Job Source: Shopmonkey.ioROLLER
Austin, TX, United States
About ROLLER ROLLER is not your average software-as-a-service company. With a global presence in over 30 countries, we’re here to bring some excitement to the leisure and attractions industry and make a difference! Our mission is to help businesses operate smoothly and create fun and memorable guest experiences by providing seamless ticketing, poin
Job Source: ROLLEREDB
Austin
**A Little About Us** EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally an
Job Source: EDBAmazon.com, Inc.
Austin, TX, United States
DESCRIPTION The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you'll be responsible for all business and operational objectives of your Customer Su
Job Source: Amazon.com, Inc.PagerDuty
Austin
PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud. Visit our careers site (agerduty.com/home) to explore life at PagerDuty, discover opportunities, and sign-up for job alerts! The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, buil
Job Source: PagerDutyAmazon
Austin, TX, United States
Manager, Customer Success, Strategic Account Services Job ID: 2582034 | Amazon.com Services LLC The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, y
Job Source: AmazonAmazon
Austin
Description The Strategic Account Services (SAS) organization is seeking a Manager, Customer Success to lead a team of Customer Success Managers responsible for the growth and development of some of the most influential Sellers in the Amazon Store. In this role, you’ll be responsible for all business and operational objectives of your Customer Succ
Job Source: AmazonAustin, TX, United States
The Strategic Customer Success Manager will lead Shopmonkey’s Strategic customer engagement and growth initiatives. You will play a pivotal role in working with Shopmonkey’s largest customers, ensuring they feel empowered, supported, and thrive in their business while running on our platform. You are responsible for building relationships with corporate customers, franchises, and individual shop staff to drive adoption and engagement with key value-added products and features. Please note: this is a hybrid role with in-office requirement 2-3 days week in our Cedar Park, Texas office, or Mill Valley, California WeWork (for California-based applicants)
You will work closely with cross-functional teams, including sales, implementation, support, and product to make sure the customer is successful throughout their entire journey with Shopmonkey.
What you will do:
Develop relationships with strategic customers, understand how their shops run, and what makes their business successful
Manage and check-in proactively on a regular cadence to ensure customers maintain high NPS, are engaged, and have a high adoption of Shopmonkey’s offerings
Drive depth within your book of business, make strategic recommendations and a cadence of QBRs
Become a trusted advisor and advocate for customers’ stakeholders and executives
Partnering with Commercial leaders to drive value-add upsells, cross-sells, and successful renewals for both growth and maintain NRR
Remove adoption roadblocks by understanding challenges and recommending solutions, driving product value and stickiness
Become the voice of the customer, and represent customer use cases internally
Travel to customer location(s) for meetings with stakeholders and attend events/trade shows, as required
We are looking for people who:
Have 3+ years experience in a Customer Success role within SaaS
Team player willing to pick up and help others achieve shared goals
Automotive Experience is a Plus
Ability to use Success and Revenue tooling (i.e. Vitally, Salesforce, etc)
Have a high EQ and demonstrable empathy. You are relentlessly customer-focused
Adapt while in an ever-growing team and customer base
Balance between thinking strategically with exceptional attention to detail and execution
Are self-directed, highly motivated to succeed, and maintain an “always learning” posture
Thrive in a dynamic & collaborative startup environment, and are comfortable with ambiguity and fast-paced changes
In the United States the range is typically a salary of $60,000 to $67,000 + bonus + equity + benefits. The range provided is Shopmonkey’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors. In addition to this base compensation company stock options and benefits as outlined below are included.
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Email Alert for Strategic Customer Success Manager jobs in Austin, TX, United States
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