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NetJets & EJM
Columbus, OH, United States
Purpose of Position The Supervisor, Service Desk is responsible for leading, mentoring and developing a team of Service Desk Analysts that provide 24x7x365 Tier 1 and Tier 2 support to NetJets team members. Reporting to the Manager, Service Support, the Supervisor is responsible for leading and overseeing the day-to-day operations of the service d
Job Source: NetJets & EJMNetJets
Columbus, OH, United States
Purpose of Position The Supervisor, Service Desk is responsible for leading, mentoring and developing a team of Service Desk Analysts that provide 24x7x365 Tier 1 and Tier 2 support to NetJets team members. Reporting to the Manager, Service Support, the Supervisor is responsible for leading and overseeing the day-to-day operations of the service d
Job Source: NetJetsNetJets
Columbus, OH, United States
Purpose of Position Are you a curious and passionate engineer who desires to drive innovation in software and applications for the undisputed leader in private aviation? Do you want a high level of ownership in solving complex problems? Does the challenge of designing software that leverage groundbreaking automation for airline operations, custome
Job Source: NetJetsNetJets
Columbus, OH, United States
Purpose of Position Are you a curious and passionate engineer who desires to drive innovation in software and applications for the undisputed leader in private aviation? Do you want a high level of ownership in solving complex problems? Does the challenge of designing software that leverage groundbreaking automation for airline operations, custome
Job Source: NetJetsNetJets & EJM
Columbus, OH, United States
Purpose of Position The Incentive Program Specialist, plays a crucial role in supporting, designing, implementing, and analyzing incentive programs aimed at enhancing department and employee performance, engagement, and overall satisfaction across the Flight Center This role requires strong analytical skills, a deep understanding of compensation s
Job Source: NetJets & EJMComputer Aid
Columbus, OH, United States
Service Desk Analyst Req number: R2397 Employment type: Full time Worksite flexibility: Remote Job Summary As a Service Desk Analyst, you will be responsible for receiving requests from associates and vendors, and providing the technical support and customer service needed to solve requests Job Description We are looking for a customer service-orie
Job Source: Computer AidVorys Sater Seymour and Pease
Columbus, OH, United States
Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analysts for career advancement, with over
Job Source: Vorys Sater Seymour and PeaseVorys, Sater, Seymour and Pease LLP.
Columbus
Job Description Job Description Tired of job hopping? Looking for a place that will help you as much as you help them? Join Vorys as a Service Desk Analyst. The position provides technology support for all computer users at the Firm, via a variety of methods. Our growing IT department has a very long tradition of developing Service Desk Analys
Job Source: Vorys, Sater, Seymour and Pease LLP.Columbus, OH, United States
Purpose of Position
The Service Desk Analyst, Associate contributes to the delivery of excellent experiences while providing quality customer support, IT support and quality resolutions. These responsibilities, part of the NetJets incident, problem, request, and knowledge management practices include intake, triage, troubleshooting, escalation, documentation, and resolution. The Service Desk provides 24x7x365 level 1 and level 2 support to internal NetJets team members. As the face of IT and the intake for all IT teams, supported areas/focuses include end user software, end user hardware, mobile devices, enterprise & business applications, telecommunication devices, etc.
Tasks and Responsibilities
Participate in all Service Desk core responsibilities of remote support (phone & ticket queue) and onsite support (kiosk).
Provides excellent customer experiences while supporting the NetJets technical environment.
Provides accurate and complete resolutions for known technical issues, and progresses/escalates issues appropriately when outside of Service Desk scope.
Ensures follow up on all tickets, confirming successful resolution with end user prior to closure.
Utilizes and contributes to Service Deak knowledge management. Consistently research knowledge management when triaging incidents. Identifying gaps within our current knowledge management system and create knowledge articles to fill those gaps.
Accurately creates and maintains system user accounts and access as defined.
Participates to Service Desk team meetings and activities.
Participates in Service Desk projects and campaigns when assigned.
Able to be flexible to assist in coverage during peak times, vacation/sick coverage
Note: It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a full list of essential job functions, please refer to the essential functions worksheet for that position.
Education
Associate's in Information Technology or Engineering
Certifications and Licenses
Years of Experience
0-2 years of experience
Core Competencies
Adaptability
Collaboration
Curiosity
Service-Oriented
Strives For Positive Results
Knowledge, Skills, Abilities and Other (KSAOs) Minimum of 1 year experience in Service Desk and/or technical support environment.
Minimum of 1 year experience in a customer focused support environment.
Experience with a ticket management system.
Strong verbal and written communication skills, ability to support, partner with, and communicate with a diverse audience.
Strong listening, questioning, and customer service skills.
Ability to remain professional during stressful, high tension, and conflict situations.
General experience supporting industry standard software and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, Genesys etc.
Familiar with end user hardware, includes Dell laptops/desktops, Mac laptops/desktops, large & small office printers, common computer accessories, etc.
Familiar with common network support related to LAN/WLAN
Good problem-solving and critical thinking skills. Ability to accurately triage incoming support incidents, identify the paths to resolution, and provide good notes and communication to end users and partnering teams.
Ability to work well and contribute in a team environment and execute individually, is able and eager to learn.
A+ Certification preferred
Service Desk Analyst, Associate (NJUS) jobs in Columbus, OH, United States
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