Senior Manager, IT Operations_
Mather
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
The **Senior Manager, IT Operations,** is responsible for all system functions in support of each operation. Responsibilities include development through ongoing maintenance.
**Responsibilities:**
+ Supervises the system operations to ensure that the milestones, deliverables, and performance standards are met.
+ Lead management of the IT team, consisting of Software Development, Network Engineering, Desktop Support, Telephony, Security, and Servers Management.
+ Management of testing and implementation of all new software and software enhancements related to payment processing and data capture. Responsible for the delivery of the enhancements and monitoring their effectiveness.
+ Development of workflow improvements and their documentation, implementation, monitoring and reporting. Responsible for the measurement and reduction of workflow.
+ Assessment and development of potential process enhancements, their implementation and monitoring. Review of the effectiveness of those enhancements. Responsible for regular reporting of potential opportunities and the performance of actions taken.
+ Statistical information related to payment processing in an automated, ongoing, disseminated fashion. Responsible for the creation, implementation, and assignment of the statistical gathering process.
+ Identification of and determining resolution to errors and responsibility to the downward trend of those errors.
+ Responsible for providing updates and status reports to senior management.
+ New Project analysis and implementation. Handoff and documentation to operations staff.
**Qualifications:**
+ The candidate should have a strong background in Windows networking (Active Directory, group policies, security groups, roaming profiles, etc.).
+ They should be able and willing to troubleshoot server and PC hardware and software, large and small scale. Any candidate needs to have strong functional and support skills with all common Microsoft desktop applications (Windows, MS Office, etc.) and server-based applications (IIS, MSSQL, DNS, DHCP, FTP).
+ They must have a thorough understanding of the standards and variables involved in LAN/WAN (TCP/IP) networking and must be able to apply that knowledge to the support and configuration of the same. Along those lines, knowledge of the physical wiring of computer networks (CAT5/6, Fiber) should be mandatory.
+ The job requires frequent communication with offsite personnel and the coordination of technical tasks with those individuals to complete time sensitive projects without issue. Many of these tasks require documentation as well. As a result, any applicant should possess strong written and verbal skills and the abilityto assertively promotethe best interests of the State Disbursement Unit.
+ Ideally, any candidate should have experience in purchasing, vendor relations, customer service, and personnel management. Some phone system (preferably VoIP) experience would be useful. An understanding of web-based applications (Intranet and Internet) is needed. Web programming experience would be a bonus.
+ Additional desired (but not required) skills include Linux/Unix administration experience, ASP and VB programming experience, high-volume printing and scanning systems experience, MS Access programming and administration.
**Flexible Working**
At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.
In this role, you can expect the following working conditions:
+ Onsite work: Work in our local office, receiving personal coaching and leadership so that you can provide the best support to our clients and help you grow in your career.
**Working For You**
Perks and rewards designed for you:
+ Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
+ Retirement Savings: We will support you as you save for your future.
+ Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
+ Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
+ Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
+ Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
+ Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
**Join Us**
At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work
Grow and thrive, both personally and professionally
Make a difference with our clients, in our communities, and with the millions of people we support
When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!
Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The approximate compensation for this position is $135k per year.