Head of Operations, VP
Woburn, MA, United States
At Northern Bank, banking may be our business, but helping small businesses grow is our passion. Right now, we are looking for a Head of Operations who understands the vital role the Operations Team plays in ensuring our clients have an exceptional customer experience. In this role, you will provide leadership and oversight for the Operations Department as well as manage the bank's core system.
ESSENTIAL FUNCTIONS Oversee four operations teams including Deposits, Business Implementation & QC, Fraud and Core Systems
Core System (FIS) bank contact; head up monthly meetings with FIS customer service rep, negotiate system purchases and upgrades, approve all projects, manage FIS bulletins, escalation point for any critical FIS issues, attend user group meetings
Manage other critical vendors such as cash vendors
Manage and create bank disclosures and forms
Manage operational policies
Annual risk assessments and vendor reviews, including FIS annual SOC review
Department and FIS budget management
Lead for operational audits
Participation in other department audits such as IT
Management reporting, metrics
Head up annual FIS DR testing
Operations BCP management
Backup Team Leads
Perform any other duties as requested
JOB QUALIFICATIONS Minimum of ten years’ operational experience
Solid background in bank operations, including retail, back office, cash management and fraud
Excellent communication skills, knowledge of word and excel applications
College degree preferred and/or similar work experience within the banking industry
About Northern Bank & Trust Company
Northern Bank is a full-service bank dedicated to providing practical, common sense financial solutions to help our customers live their lives and grow their businesses. From deposit products to loans to payment and collections services, we work hands-on with our entrepreneurial customers, both locally and across the country, to provide the financial support they need to realize their personal and business goals. Founded in 1960, Northern Bank has assets of $2.65 billion with 13 locations serving communities throughout Middlesex County. Northern Bank is a Member of the FDIC, and an Equal Housing Lender. For more information on online banking services, please visit www.NBTC.com or follow Northern Bank on Facebook (/NorthernBankM A/), Twitter (@northernbankma), Instagram (@northernbankma) and LinkedIn (company/northern-bank-ma/).
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