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Software Support Analyst (Investment Finance) (remote)

Denver, CO, United States

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle? FinFolio is the back office for large investment advisors and you will help us support our mission critical software.

Who is FinFolio?

We make wealth management simpler!

A SaaS solution that is the back office for professional wealth managers

Our software reports, trades, and bills investment accounts

100% remote company with great benefits

Startup, small-company atmosphere

Passionate and excited about great software and making our clients happy

What will you do at this job? Discuss investments and software functionality with wealth manager clients

Provide technical support by resolving issues and questions by phone and email

Give webinars and 1-on-1 training to clients

Implement new clients by converting data from their old software

Assist in testing products with new software releases

Help troubleshoot software bugs and work with development team to make fixes

Build processes and procedures to help new team members

Write and maintain documentation and articles about software functionality

What qualifications would help me be successful at FinFolio? Familiar with market operations (Exchanges, stocks, bonds, etc.)

Excellent written and verbal communication skills in English

Must be reliable and self starting, with a strong attention to detail

Based in the USA, with a quiet home office and fast internet

Must be tech savvy, able to write scripts and use macro languages

Finance degree, Series 63 or equivalent experience

Would be a plus to know FTP, SQL, DOS Batch, or REST APIs

How do we work remotely? You need a quiet home office, suitable for video, telepresence and meetings

Slack & Pragli for intra-office communication (you will be on video often)

GMail for communication with clients and data vendors

Gusto for HR and payroll

Google Drive for documents, spreadsheets, etc.

Hubspot for contact management and help desk

Why should you work here? Work with a team that is excited and passionate about what they do

Help support an amazing, best-in-class product that is fun to use

Competitive salary + health/dental + unlimited paid time off + 401K match

Interact with interesting and successful financial advisor clients

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