Military Senior Guest Advisor

Colorado Springs, CO, United States

Military Senior Guest Advisor page is loaded Military Senior Guest Advisor Apply locations 6110 Martinez Ave Fort Carson, CO 80913 time type Part time posted on Posted Yesterday job requisition id Req-150001 At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life , and Solution Selling techniques . This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

Selling Passion : Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding goals.

Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them

Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system

Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally

Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided

Solution Selling Focus : Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest. Promote GameStop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.

Team Support : Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team. Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided.

Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.

Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.

Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.

Operational Agility : Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store.

Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor

Assist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader

Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system

Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines

Check shipments for discrepancies/shortages and record any discrepancies in the POS system

Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift

Supervise and delegate tasks to Game Advisors in absence of management

Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.

RELATED COMPETENCIES

Building Guest Loyalty – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty

Contributing to Team Success – Actively participates as a member of a team to move the team toward the completion of goals

Guest Focus – Makes guests and their needs a primary focus of one’s actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns

Delegating Responsibility – Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness

Energy - Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

Must be at least 18 years of age and present state-required proof of age documents

At least 1 year of retail sales, guest service, and/or management experience required

High school diploma or GED required

Video game knowledge preferred

• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet

Must be able to work alone and move throughout the store unassisted for up to 10 hours

Must have transportation to make bank deposits as required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

Proficient guest service skills

Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred

Ability to work in a fast-paced, rapidly changing environment

Ability to operate POS computer system and properly complete required paperwork

Working understanding of basic math functions (add, subtract, multiply, divide)

Working knowledge of alphabetizing

Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner

Proficient problem solving skills and judgment abilities

Proficient ability to carry out instructions furnished in written, oral or diagram form

Ability to deliver bank deposits according to loss prevention safety guidelines

Ability to work extended hours/days as necessary, including Sundays

Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization

Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

Full-time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401 (k) with company matching contributions, educational assistance, employee discount and a casual work environment. Positions at GameStop may also be eligible for a bonus and/or other incentives.

$16.70 - $19.45 Similar Jobs (1) Military Senior Guest Advisor locations 6110 Martinez Ave Fort Carson, CO 80913 time type Part time posted on Posted 30+ Days Ago

GameStop Corp., a Fortune 500 company headquartered in Grapevine, Texas, is a digital-first omni-channel retailer, offering games and entertainment products in its nearly 5,000 stores and comprehensive E-Commerce properties across 10 countries. GameStop, through its family of brands offers the best selection of new and pre-owned video gaming consoles, accessories, and video game titles, in both physical and digital formats. GameStop also offers fans a wide variety of POP! vinyl figures, collectibles, board games and more. Through GameStop’s unique buy-sell-trade program, gamers can trade in video game consoles, games, and accessories, as well as consumer electronics for cash or in-store credit. The company's consumer product network also includes www.gamestop.com and Game Informer® magazine, the world's leading print and digital video game publication.

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