Dynamics 365 CE Senior Business Consultant

Chicago, IL, United States

Job Description

About Our Microsoft National Business Unit:

Perficient is proud to be recognized as a Microsoft National Solution Provider (NSP) Partner, and one of only a few Global NSP Partners. This distinction means that we are considered one of the top Solution Providers in the country (and the world). We architect, design, and implement digital experience, business optimization, and industry-focused, integrated solutions leveraging Microsoft technologies across a variety of practice areas.

Our Dynamics practice is the fastest growing group within our larger Microsoft Business Unit. In 2020, Perficient was one of six companies in North America to receive Microsoft's Health Innovation Award for our work with one of the largest healthcare providers in the United States. And we've been a Partner of the Year finalist in 2021 and 2022. This recognition, along with some amazing work by our teams, has fueled substantial growth, created new opportunities to serve clients in a wide variety of industries, and led to promotions and new responsibilities for our colleagues. We're looking for people who love to solve problems with technology and data, who embrace the need for continual learning in an ever-changing world and get energized through collaboration.

Job Overview:

The role of the Business Consultant is for individuals passionate about identifying and delivering the right Business solution for each client. Our Business Consultants have a keen Business orientation with an understanding of how technology can be effectively applied to meet a variety of Business needs.

As a Microsoft Dynamics Senior Business Consultant, you will be part of a team that is focused on the design, delivery, and implementation of Microsoft D365 CE solutions for our clients.

In this role, you'll spend most of your time consulting directly with our clients to understand their stated and implicit business needs, leading the requirements definition effort, educating them about CRM best practices and relevant platform capabilities, and working with the project team to create solutions that meet the project objectives...while dazzling our clients and strengthening our relationship with them.

Responsibilities

Build trusted client relationships through proactive account management and effective project delivery.

Establishes knowledge of client business challenges and priorities to translate into opportunities.

Maintains regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.

Helps deliver presentations to clients and management teams.

Contributes to project discoveries, kickoff, prepare proposals and statements of work following company standards.

Translate client's business needs into detailed business requirements documents, use cases and systems interaction diagrams.

Provides leadership throughout the lifecycles of a project, guiding the understanding the project team has through design and development to ensure project requirements are met

Helps establish project test strategy, methodologies, test plans as well as assist with test execution.

Instills team commitment to company delivery methodologies and practices.

Lead client meetings and/or facilitated strategy sessions

Facilitate product demonstrations that align with client needs and interests

Inspire clients by leading future state vision exercises, creating customer journey maps, and designing campaigns that bring the requirements to life

Define functional specifications, including the workflows and business processes, that will be needed to meet the strategic and operational uses of the CE platform

Collaborate with technical team members to transform requirements into a technology strategy that delivers working applications that meet the business and usability needs

Lead user acceptance testing, identify testers, develop test scripts and conduct test execution

Work with your Perficient colleagues to create unique solutions, implement and measure them, and leverage the data to make them even better in the next phase

Learn about emerging technologies and develop new skills as Microsoft introduces new products (e.g., Power Platform)

Qualifications

The ideal candidate will have experience implementing CRM for an organization as well as migrating from an existing CRM platform to Dynamics 365. We'd be thrilled to learn that you have these core skills, interests, and experience:

4-8 years of professional business analysis experience, with strong relationship management, account management, and support experience.

Minimum 4 years consulting industry experience working with large and medium external clients

Thrive in a start-up environment where you wear many hats, including some that may not perfectly fit you

Excellent presentation, communications (written and verbal), and time management skills

Good work ethic and self-starting attitude, and the ability to work well among a team of professionals and a few troublemakers

Ability to perform in customer settings and identify client business needs

Strong analytical and problem-solving skills

Desire to work in a team environment and work across organization functional boundaries

Ability to work capably under stress and to juggle multiple tasks within tight deadlines

Deep understanding of response marketing and CRM best practices

Experience with Agile development methodology and tools

General understanding of full lifecycle development of a Dynamics 365 project

D365 knowledge: D365 administrative knowledge, data model, sharing and security architecture, various D365 OOTB capabilities

Preferred Skills and Education:

Bachelor's Degree

Strong understanding of complex Internet based enterprise level applications

Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (PL-200), Microsoft Dynamics 365 for Sales (MB-210), Microsoft Dynamics 365 for Marketing (MB-220), 0: Microsoft Dynamics 365 for Customer Service (MB-230), Microsoft Dynamics 365 for Field Service (MB-240)

Perficient full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and an outstanding benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs including billable bonus opportunities. Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Perficient a great place to work.

WHO WE ARE

Perficient is a leading global digital consultancy. We imagine, create, engineer, and run digital transformation solutions that help our clients exceed customers' expectations, outpace competition, and grow their business. With unparalleled strategy, creative, and technology capabilities, our colleagues bring big thinking and innovative ideas, along with a practical approach to help our clients - the world's largest enterprises and biggest brands succeed.

WHAT WE BELIEVE

At Perficient, we promise to challenge, champion, and celebrate our people. You will experience a unique and collaborative culture that values every voice. Join our team, and you'll become part of something truly special.

We believe in developing a workforce that is as diverse and inclusive as the clients we work with. We're committed to actively listening, learning, and acting to further advance our organization, our communities, and our future leaders... and we're not done yet.

Perficient, Inc. proudly provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. Perficient, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Perficient, Inc. expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, genetic information, disability, or covered veterans. Improper interference with the ability of Perficient, Inc. employees to perform their expected job duties is absolutely not tolerated.

Disability Accommodations:

Perficient is committed to providing a barrier-free employment process with reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or accommodation due to a disability, please contact us.

Disclaimer: The above statements are not intended to be a complete statement of job content, rather to act as a guide to the essential functions performed by the employee assigned to this classification. Management retains the discretion to add or change the duties of the position at any time.

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About Us

Perficient is always looking for the best and brightest talent and we need you! We're a quickly growing, global digital consulting leader, and we're transforming the world's largest enterprises and biggest brands. You'll work with the latest technologies, expand your skills, experience work-life balance, and become a part of our global community of talented, diverse, and knowledgeable colleagues.

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