Customer Experience Representative - Boston Logan Airport
Boston, MA, United States
Overview
Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.
Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.
The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).
The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
The pay for this position starts at $21.46 / hour with the potential to make up to $31.46 / hour ($21.46 / hour plus shift differentials and monthly bonus opportunities). Average monthly commission bonuses range from $300 to $1400.
This position is located at
Boston Logan Airport (BOS) - 15 Transportation Way Boston, MA 02128.
We offer:
Paid time off
Employee rental car discounts
Retirement savings plan including 401k with matching profit sharing
Health Insurance
Life Insurance
Dental Insurance
Vision Insurance
Training and development
Schedules Available:
5 Day Schedule (8 hours/day): Tues/Wed/Thurs/Fri/Sat: 3:00pm-12:00am
Sun/Mon/Tues/Wed/Thurs: 12:00pm- 10:00pm
4 Day Schedule (10 hours/day):
Sun/Thurs/Fri/Sat: 4:00am-3:00pm
Responsibilities
We are hiring now for immediate openings.
Responsibilities include:
Meet and greet customers in a professional, friendly, and timely manner
Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
Place outgoing calls for callback management, and miscellaneous calls as assigned
Assist to assess condition of rental upon return
Notify Management of any known customer problems
Notify Management of any known vehicle problems and any required vehicle maintenance
Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
Perform miscellaneous and backup duties job-related duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
Must be at least 18 years of age
Must have a High School Diploma or GED
Must currently have a valid US driver's license
Must have no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
No drug or alcohol related conviction on driving record in the past 5 years
Must have at least 6 months of prior customer service experience
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
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