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MathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksMedix
Boston, MA, United States
Help Desk Technician #228370 Boston, MA 3 Month Contract Not able to provide sponsorship for now or in the future (Visa Status) One of Medix's best clients is one of the largest healthcare systems across the country! This healthcare system is looking to add an experienced Help Desk Analyst to their team due to growth within the organization.
Job Source: MedixThe Brattle Group
Boston, MA, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. Th
Job Source: The Brattle GroupAppLab Systems, Inc
Boston, MA, United States
Hi, Hope you are doing good…!! I am Baiju represented to Applab Systems and I have an excellent job opportunity for you. Please find the below job description and if you are comfortable, please reply or contact me for further discussion. Job Title: Desktop Support Technician Location: Boston, Massachusetts 02206 (Onsite) Job Type: 6-12+ Mont
Job Source: AppLab Systems, IncA3 Staffing Solutions
Boston, MA, United States
Job Description Job Description Desktop Support Technician • 8-5 Monday-Friday, no on call • Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals. • Desktop and Network Support
Job Source: A3 Staffing SolutionsThe Mathworks
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathworksThe MathWorks Inc
Natick, MA, United States
MathWorks staff enjoy a hybrid work model of home-office and in-office days. Join a dynamic IT Support team and apply your skills to support the daily computing needs of MathWorks staff. You will engage with end-users via phone, chat, e-mail, and Intranet and perform problem determination remotely as well as at users' on-campus workstations. Expa
Job Source: The MathWorks IncThe Brattle Group
Boston, MA, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person suppor
Job Source: The Brattle GroupBoston, MA, United States
The Brattle Group, a privately held, global economics consulting firm, is looking for a Desktop Support Technician to join our Boston, MA office. The primary goal of the Desktop Support Technician is to provide technical support to users of PCs and related end-user technologies through the company’s ticketing system as well as in-person support. The candidate facilitates the Desktop Support team to identify, resolve, and prevent the reoccurrence of problems. The ideal candidate must be articulate, possess strong technical troubleshooting abilities, demonstrates ownership and information retention abilities, and the ability to work independently, quickly and effectively to solve technical problems with hardware/software. In addition, the candidate provides an exemplary “white glove” level of customer service to internal clients.
Some of the day-to-day responsibilities of this role include:
Assist users with technical issues related to peripheral devices (docking station, keyboard, mouse, monitors, laptop, etc.) including hardware replacement
Monitor and respond to helpdesk tickets
Perform the employee onboarding processes including training end users, imaging laptops, and deploying hardware
Assist in the use of enterprise imaging, software deployment tools, and data migration for end user computing needs
Manage support calls for printer break/fix services
Support and distribute company-owned mobile devices
Communicate and coordinate regularly with Director of IT Infrastructure and Operations, as well as the Manager of Helpdesk
Participate in on-call rotation for emergency support phone queue
Assist in supporting the company's security posture
Work with IT teams to acquire service level performance metrics for all desktop system and related infrastructure elements
THE CANDIDATE
BSc in IS, CS, or equivalent experience; will consider experience in lieu of a degree; A+, MCP or other equivalent certification is a plus
Minimum five (5) years of experience in a desktop support and end-user support role
Windows 10/11 Pro support
Desktop and hardware configurations, including Thunderbolt docking solutions
Apple iOS device support
LAN-based imaging
Support end user VPN connectivity issues
Excellent customer service skills
Current LAN and WLAN IP network technologies
Windows 10/11 Pro 64-bit Enterprise operating systems
Knowledge must reflect current technologies with experience on corporate Windows computer operating systems
Ability to manage a fast-paced, multiple location environment with multiple tasks and demands
Demonstrate a clear ability to manage multiple tasks with accuracy and attention to detail
Ability to work effectively and to interact with clients and team members
Carrying a communication device is required
Evening/weekend work may be required; Occasional travel as needed
Rotating on-call coverage support required
Requires physical activity including the regular moving of items of fifty (50) pounds or more
Brattle offers a competitive benefits package, base salary, and bonus program for eligible roles based on individual and firm performance. The anticipated base gross salary range for this position in Boston, MA is $68,000 - $82,000 annually. Actual salary will depend on a variety of factors, including experience and training.
THE EMPLOYER
The Brattle Group answers complex economic, finance, and regulatory questions for corporations, law firms, and governments around the world. We are distinguished by the clarity of our insights and the credibility of our experts, which include leading international academics and industry specialists. Brattle has over 400 talented professionals across four continents. For more information, please visit our website. (https://www.brattle.com/)
EQUAL OPPORTUNITY
The Brattle Group is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, citizenship status, national origin, ancestry, sex, gender identity and expression, age, height, weight, domestic partner status, Acquired Immune Deficiency Syndrome or HIV status (AIDS/HIV status), genetic information, sexual orientation, disability (where the applicant or employee is qualified to perform the essential functions of the job with or without reasonable accommodation), marital status, veteran status, political affiliation, drug or alcohol abuse or alcoholism, or any other characteristic protected under applicable law.
We encourage all applicants to click here (https://www.brattle.com/equal-opportunity-employer-statement/) to review our full Equal Employer Opportunity Statement and here (https://www.brattle.com/about/diversity-equity-inclusion/) for more information on our commitment to promoting equity and inclusion across all identities and experiences.
Email Alert for Desktop Support Technician jobs in Boston, MA, United States
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