IT Systems and Network Administrator

Boston, MA, United States

Position Title: IT Systems & Network Administrator

Department: Strategic Information and Systems

Reports to : IT Systems Manager

Location : Boston (20% travel to PIH global care delivery sites) Must be able to be onsite in the Boston office two or three days per week

Position Overview:

The Systems Administrator is responsible for monitoring and supporting the company's computer and network systems. This individual ensures that hardware, operating systems, software systems, and related equipment are functioning at all times. Maintaining these systems and monitoring them for performance and security concerns are all duties of the system administrator. They arealso responsible for delivering superior end-user help desk support.

The Systems Administrator is a mid-level technical position in the IT department and is responsible for the maintenance, support and continued operation of IT resources such as servers and networking equipment. The Systems Administrator role provides the day to day, hands-on technical support required for the continued, uninterrupted operation of the corporate infrastructure as well as provides technical knowledge and advice to those members of the IT team who work in our International locations. The Systems Administrator provides assistance to senior-level technical staff when applicable, but is also expected to work independently on projects and to be capable of high-level problem solving and resolution.

Responsibilities:

Server Monitoring and Management (30%)

Server management consists of functions including, but not limited to, backing up and restoring data, reviewing server event logs and proactively addressing issues, creating and managing users and security groups, managing network printers, monitoring security events, monitoring server performance, applying security patches, resetting user passwords.

Creating administrative scripts, managing the Windows domain, Azure server management, setting and enforcing password policies, safeguarding systems from unauthorized access, accidental destruction of data or unscheduled downtime.

Manage and monitor HyperV and VMware environments throughout the global PIH IT portfolios.

Manage, monitor and implement best practices for data backups including improve and implement BCP planning for Disaster Recovery scenarios.

Manage fleets of Windows and Linux servers, systems and applications.

Ability to take direction and/or work under the supervision of senior technical staff.

Network Monitoring and Management (30%)

Network management consists of functions including, but not limited to, monitoring computer addresses to ensure that all devices connecting to the network are able, reviewing logs for wired and wireless network to ensure availability of services, monitoring firewall for unauthorized access, preconfigure network equipment (switches, firewalls, wireless access points) for zero-touch deployment at sites outside of Boston, identify bandwidth hogs and address to ensure availability of bandwidth for all users, configure, monitor DNS and DHCP services, which are essential services for computer network communications, monitor for viruses and zero-day exploits and contain them if located.

Diagnose network related issues.

Implement network build and expansions as needed.

Ability to remotely monitor and manage Cisco Meraki security appliances, switches and wireless access points.

Provide remote technical support and network management to site staff at care delivery locations. Some yearly travel to International sites is required.

Infrastructure Security (20%)

Monitor, analyze and proactively support security related platforms in collaboration with the Security team.

Support implementing Security best practice methods for workloads such as servers and applications in cloud or on-prem.

Patch management.

Support Security updates across the PIH environment as needed.

Help Desk Support (20%)

Monitor the Help Desk queue and participate in resolving customer tickets.

Maintain help desk ticketing system and review for customer satisfaction rates, speed of resolution, identify trouble areas based on patterns of tickets.

Respond to email messages for customers seeking help.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Support end user computing team with escalated support tickets.

Install, modify, and repair computer hardware and software.

Follow up with customers to ensure issue has been resolved.

Qualifications:

Associate Technical Degree/Program (Completed or in progress is preferred)

1 -2 years of comparable experience (technical internship acceptable)

Ability to work technically with IT equipment, Microsoft Office Suite and Office 365.

Proficient or advanced knowledge of PC and Mac computer systems a must.

Experience managing various operating systems, physical and cloud based servers.

Solid foundation of networking basics.

Experience with scripting in Powershell, Bash, Python.

Strong interest and passion for computers, technology, and computer systems.

Strong problem-solving skills, with ability to work independently.

Strong interpersonal skills and willingness to work in user support

Ability to describe technical information in easy-to-understand terms.

Technical and organized attitude.

Patience, flexibility and attention to detail.

A+ Certification is useful, but not required

Organizational Profile

Partners In Health (PIH) is a non-profit, global health organization that fights social injustice by bringing the benefits of modern medical science first and foremost to the most vulnerable communities around the world. PIH focuses on those who would not otherwise have access to quality health care. PIH partners with the world’s leading academic institutions to create rigorous evidence that shapes more sound and all-inclusive global health policies. PIH also supports local governments’ efforts to build capacity and strengthen national health systems.

As of today, PIH runs programs in 11 countries (Haiti, Kazakhstan, Lesotho, Liberia, Malawi, Mexico, Navajo Nation, Peru, Rwanda, Sierra Leone, United States), where it provides direct care to millions of patients, through public facilities and community engagement.

Partners In Health (PIH) is committed to the fundamental principle of equal opportunity and equal treatment for every prospective and current employee. It is the policy of PIH not to discriminate on the basis of race, color, national or ethnic origin, ancestry, age, religion, creed, disability, sex and gender, sexual orientation, gender identity and/or expression, military or veteran status, or any other characteristic protected under applicable federal, state or local law. PIH works in and with a number of governments in and outside the U.S., and to the extent applicable, this statement is intended to incorporate the prohibition of any unlawful discrimination covered by applicable laws in such countries, states and municipalities.

Partners In Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

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