Sales Support Specialist

San Diego, CA, United States

** >**

**Sales Support Specialist**

**LOCATION**

San Diego, CA

**DEPARTMENT**

Supply Chain

This position is responsible for managing the companys order activity, from order entry through issue resolution to delivery, ensuring that customer orders are processed timely and accurately resulting in on-time customer deliveries. This position must develop excellent working relationships and act as a liaison with the companys brokers, customers, sales teams, distribution centers, plants, and carriers, as well as internal departments, including but not limited to trade marketing, marketing, global planning, procurement, warehousing, logistics, IT, and finance to ensure quality customer service and service goals.

**RESPONSIBILITIES**

* Receive and process customer orders, ensuring orders meet Company policies relating to pricing and promotional offerings and order guidelines such as lead time, weight, fixed delivery.

* Understand, police and enforce compliance with policies and procedures required by the Company in the areas of sales service, order handling and promotional expenditures by the companys sales and broker network so that results will satisfy any audit review. Communicate and resolve all discrepancies with appropriate departments.

* Maintain history records and related problem order documentation for future reference.

* Maintain and keep current customer profiles for assigned area, including Vendor and/or Routing Guides.

* Manage operational issues identified while monitoring e-mail groups assigned.

* Manage service issues on a daily basis. Must quickly identify the source of a problem, gather and analyze information related to the issue, and devise a solution that best meets both the Companys and the customers needs.

* Manage allocation of product for customers during severe service issues. Monitor and evaluate order activity to ensure that customers do not exceed allocation requirements.

* Prompt analysis and communication of product cuts and delivery issues.

* Work with team members to consolidate LTL orders to FTL loads whenever possible.

* Handle and track shipments, returns, re-consignments and re-deliveries.

* Conduct analyses of customers to measure customer performance and identify opportunities.

* Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.

* Manage reporting requests and special projects as needed (deduction reviews, customer performance reviews, new customer implementations, process improvements).

* Serve as a resource for the department including back-up for co-workers.

* Some travel may be involved in visiting brokers, customers, plants, and distribution centers as well as attending company sales meetings or industry conferences.

**QUALIFICATIONS**

* A minimum of two to five years experience in supply chain (customer service, sales support, logistics, or demand planning) is required, preferably in consumer goods.

* College degree; BA/BS in logistics, business management, supply chain or equivalent business discipline a plus.

* SAP, BI, Qlik software/system experience a big plus.

* Strong communication skills, both verbal and written, with excellent interpersonal skills.

* Strong analytical skills; able to work with large data extracts, creating formats and formulas to obtain data based next step solutions.

* Ability to function in a multi-task environment.

* Must be able to set priorities and demonstrate a high organizational level in an environment of ever-changing needs. Must be innovative, assertive, and capable of anticipating needs.

* Accuracy, attention to detail and sensitivity to deadlines.

* Strong teamwork skills including cross-functional collaboration.

* Computer literate: proficient in Excel (ex: able to use filters, pivot tables and V-Lookups to efficiently analyze and manipulate spreadsheet data).

* This position is at an office desk, sedentary work.

**About the Company**

Bumble Bee Foods, LLC, headquartered in San Diego, is North Americas largest branded shelf-stable seafood company, offering a full line of canned and pouched tuna, salmon, sardine and specialty protein products marketed in the U.S. under leading brands including Bumble Bee, Brunswick, Snows, Wild Selections and Beach Cliff, and in Canada under the Clover Leaf brand.

Bumble Bees mission is to provide healthy and nutritious products and meal solutions that are sourced sustainably. The company actively promotes the responsible stewardship of global fisheries resources and is a founder of the International Seafood Sustainability Foundation (ISSF) a global partnership of scientists, tuna processors and WWF, the global conservation organization.

*Bumble Bee Seafoods, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender, identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.*

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Bumble Bee Seafoods is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

**About Bumble Bee Seafoods**

The Bumble Bee Seafood Company is passionately pursuing its purpose of feeding peoples lives through the power of the ocean. We are an iconic 120-year-old year-old fishing company that consistently aims to deliver delicious, healthy and affordable food to consumers while working hard to find new ways to protect the ocean and those that rely on it. Bumble Bee is firmly anchored in a commitment to connect the world to the ocean by re-defining sourcing, producing and enjoying products from and inspired by the ocean.

Bumble Bees full line of seafood and specialty protein products are marketed in the U.S., Canada and over 50 markets globally under leading brands including Bumble Bee, Brunswick, Clover Leaf, Snows, Wild Selections and Beach Cliff. For more information about the company, visit . For product information, visit .

. Per California Consumer Privacy Act (CCPA), California consumers may be entitled to certain notices and disclosures regarding the collection and use of their Personal Information. For a list of categories, sources, and purposes of Personal Information that we may collect, please see our .

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