Product Safety and Reliability Specialist_

Irving

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:

If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!

At Flowserve, working on global infrastructure projects is just another day at the office but it takes the brains and imagination of our more than 16,000 employees to get the job done right. If the solution exists, we’ll find it. If it doesn’t, we’ll create it. Experience, leadership, and creativity are the tools we use to turn an idea into a solution. **Together, we enable the world.**

Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!

**POSITION DESCRIPTION**

The Product Safety and Reliability Specialist will be based at Flowserve World Headquarters in Irving TX. Responsibilities include ensuring safety and reliability of Flow Control Division products, in particular valves, actuators, and instrumentation. This individual contributor reports to the Director, Quality based in Italy. The ideal candidate has knowledge of the valve and instrumentation industries, either at a valve or instrumentation manufacturing company (designing such products), or as a technical user of such products ( ie. process engineer, in a process industry: oil & gas, petrochemical, chemical, power, pulp & paper, etc.) This role will work closely with design, R&D, product engineering, legal and operation to establish product safety and reliability processes and provide mentoring to ensure the established processes are followed.

**SCOPE OF RESPONSIBILITY**

+ Lead product development, industrialization and localization on a safety and reliability perspective to ensure a process-based development and deployment approach, with specific focus on product risk management

+ Own and lead the DFMEA/PFMEA process across function for new products development, critical design/manufacturing changes (including modifications/changes done by external suppliers or new suppliers introduction), identified systemic and/or critical Product Complaints

+ Provide guidance on matters related to systematic safety and reliability events. Define actions required, lead the type of communication to customers (notification, recall…) as needed.

+ Participate in the NPD gate reviews and ensure safety and reliability considerations have been taken into account.

+ Review the technical literature and ensure it depicts accurately reliability and safety performance.

+ Coordinate recall actions across the organization to ensure completeness and compliance, when such a recall / notification occurs.

+ Has the authority to halt production of a product, if reliability or safety of the product are deemed below the standards of Flowserve

+ Could potentially serve as a witness (technical) expert in case of litigation.

+ Assess the performance of Product Safety and Reliability processes and maintain a reporting system.

+ Establish the right processes for standardization and sharing best practices across the Division products portfolio.

+ 30% Travel to manufacturing sites, US based and abroad.

**COMPETENCIES**

+ Leadership and Direction: Communicate the function's strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals.

+ Ensures Accountability: Holds self and others accountable to meet commitments. For example, measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.

+ Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, solicits customer feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns business process with customer needs.

+ Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.

**MAIN OBJECTIVES**

+ Ensure Product Safety and Reliability is embedded in all processes for new products development, critical design/manufacturing changes, identified systemic and/or critical Product Complaints

+ Achieve high standards, above industry, of product safety and reliability.

+ Optimize the critical events response for the Customer and for the Business

+ Ensure proper field performances analytics are in place and reviews are taken by the relevant functions to take proper improvement actions across the Division.

+ Become the recognize Division Subject Matter Expert in Product Reliability & Safety

**EXPERIENCE AND SKILLS**

+ Engineering degree. PE License preferred.

+ 5 years engineering experience (preferred) or Product Quality & Safety

+ Solid product engineering, quality and safety background

+ Knowledge of the valve and instrumentation industries, either at a valve or instrumentation manufacturing company (designing such products), or as a technical user of such products (= process engineer, in a process industry: oil & gas, petrochemical, chemical, power, pulp & paper, …)

+ Understanding and mastery of safety design standards and reliability concepts

+ Expert in Product and Process risk assessment and mitigation (DFMEA, PFMEA)

+ Familiar to general industry standards (API, PED, Nuclear, IECEx, ATEX, RED…)

+ Ability to influence, communicate, and collaborate at all organizational levels.

+ Ability to connect with Engineering, Supply Chain, Quality, Operations, ComOps, Sales, Legal… and Executive Management

+ Solid leadership skills in communicating, leading and mentoring cross-functional teams.

**Req ID** : R-8181

**Job Family Group** : Engineering

**Job Family** : EN Quality Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

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