Vice President Delivery Assurance Services
Jacksonville, FL, United States
Vice President Delivery Assurance Services
About the Company
Thriving provider of no-code platform solutions for workflow automation & CRM
Industry
Internet
Type
Privately Held, VC-backed
Founded
2013
Employees
501-1000
Funding
$51-$75 million
Categories
Information Technology & Services
Technology
CRM Solutions
Low & No Code
Automation
Customer Care
International Business
Business Partnerships
Computers
Design Services
Integration Services
IT Management
Français
CRM
Developer Tools
Information Technology
SaaS
Software
Specialties
Customer Relationship Management
CRM
BPM
Business Process Management
Marketing
SaaS
Cloud
Software
Sales
Global
Innovation
Process Improvement
Metrics
Operational Excellence
Accelerate
Growth
ERP
Services
ITIL
Agile
Automation
Project Management
Strategy
Business Development
Lean Six Sigma
Integration
Partnerships
Communication
Customer Experience
Reports
Data Analytics
and Modeling
About the Role
The Company is seeking a VP for Delivery Assurance Services to take full ownership of the development, delivery, and management of the company's delivery assurance services and teams. The ideal candidate will have a robust background in software implementation methodology, professional services, and best practices, with a focus on multiple verticals and methodologies. Key responsibilities for this role include building and optimizing a high-performing delivery assurance services team, leading change management, and providing hands-on coaching and mentoring to foster talent both internally and externally. The VP will also be tasked with attracting and retaining top talent, developing a strong employer brand, and managing budgets to drive cost efficiencies. Additionally, the role involves expanding the catalog of advanced supporting services to maximize customer value and engaging with the broader community of partners, analysts, prospects, and customers.Applicants should be seasoned software implementers with experience across various business sizes and implementation frameworks. A minimum of 5 years' experience leading a global services team is required, along with a proven track record of crafting scalable offerings for customers in both self-managed and SaaS environments. The role demands a leader with expert communication and presentation skills, a creative and innovative mindset, and experience in training and development. Global experience across different regions, time zones, and cultures is a plus. The successful candidate will be instrumental in the company's growth, with a focus on delivering a high standard of service and ensuring the success of the client base.
Hiring Manager Title
Chief Customer Officer
Travel Percent
Less than 10%
Functions
Information Technology
Operations
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