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GAT Airline Ground Support
Burbank, CA, United States
Job Summary As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passenge
Job Source: GAT Airline Ground SupportAnthem, Inc.
Los Angeles, CA, United States
**Manager I Customer Care** Location: Los Angeles, CA JobFamily: Customer Service Req #: PS67834 Date Posted: Feb 18, 2022 **Description:** **Description** SHIFT: Day Job SCHEDULE: Full-time **Be part of an extraordinary team** **Build the Possibilities. Make an extraordinary impact.** Your Talent. Our Vision. **At Anthem, Inc.**, its
Job Source: Anthem, Inc.Unifi
Long Beach, CA, United States
Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passenger
Job Source: UnifiUnifi
Los Angeles, CA, United States
Requirements and Description Summary Unifi Customer Service Agents are the first line of defense for our customers! This is a customer-facing role, providing first-class customer service to everyone. You are friendly, outgoing, and love to make people happy daily! Responsibilities Assists passengers with their baggage pick-up. Assists passenger
Job Source: UnifiJacobsen|Daniels
Los Angeles, CA, United States
Employment Type: Full Time FLSA Status: Exempt Salary Range: $110,000 - $130,000 Annually Location: HYBRID - Remote/LAX Position Description Summary: Jacobsen|Daniels is seeking a Project Manager (PM) with demonstrated construction experience to provide leadership, direction and management of transportation related capital development pr
Job Source: Jacobsen|DanielsJacobsen|Daniels
Los Angeles, CA, United States
Employment Type: Full Time FLSA Status: Exempt Salary Range: $110,000 - $130,000 Annually Location: HYBRID - Remote/LAX Position Description Summary: Jacobsen|Daniels is seeking a Project Manager (PM) with demonstrated construction experience to provide leadership, direction and management of transportation related capital development pr
Job Source: Jacobsen|DanielsEnterprise Mobility Inc
Los Angeles, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise Mobility IncEnterprise Holdings
Los Angeles, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise HoldingsLos Angeles, CA, United States
** Manager, Airport Customer Care**
** Manager, Airport Customer Care**
Date: Dec 28, 2021 Location: Los Angeles Apt, Terminal 4 (LAX-TRM4)
Additional Locations: None
Requisition ID: 52773
****Intro****
****Why you'll love this job****
* ?This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
* ?Responsible for managing, developing, and coordinating all customer related activities ensuring the highest level of customer satisfaction and experience.
****What you'll do****
* Oversees day to day customer service operations including oversight of the ticket counter and gate activity in multiple facilities
* Ensures efficient use of resources to achieve operational performance targets
* Enforces all company and departmental procedures including safety and security
* Reviews staffing requirements and bid schedules for all employees
* Communicates procedural changes to Customer Service Managers and frontline employees ensuring compliance
* Monitors and analyzes trends to achieve on time performance
* Mentors and develops employees
* Identifies areas which require improvement
* Develops and implements processes to achieve improved efficiency and productivity
* Enhances vendor relations and ensures contractual obligations are performed
* Ensures all internal audit requirements are in compliance
* Develops an annual expense plan and monitors the budget
* Assists with interviews and selection of CSMs/Customer Service Supervisors
* Ability to work rotating shifts including nights, weekends and holidays
* Complete other duties as required
****All you'll need for success****
**Minimum Qualifications- Education & Prior Job Experience**
* ?Bachelors Degree in Business Management or relevant field or equivalent experience/training
* 3 years work experience in Airline Customer Service supervisory
**Preferred Qualifications- Education & Prior Job Experience**
* ?N/A
**Skills, Licenses & Certifications**
* Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
* Excellent analytical skills and proficient use of PC related software
* Strong leadership and organizational skills
* Ability to multi-task and handle shifting priorities within a fast-paced, dynamic work environment and can tolerate high stress situations
* Ability to effectively delegate work assignments and manage large groups of employees
****What you'll get****
Feel free to take advantage of all that American Airlines has to offer:
* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more.
****Feel Free to be yourself at American****
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Additional Locations: None
Requisition ID: 52773
**Nearest Major Market:** Los Angeles
**Job Segment:** Business Manager, Manager, Internal Audit, Customer Service, Management, Finance
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Email Alert for Manager, Airport Customer Care jobs in Los Angeles, CA, United States
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