Director, Salesforce Technology and Administration

, NJ, United States

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Director, Salesforce Technology and Administration Location:  Parsippany, NJ, US

Property Name:  Parsippany - 22 Sylvan Way

Wyndham Hotels & Resorts  is now seeking a  Director, Salesforce Technology and Administration to join our team at the Parsippany - 22 Sylvan Way location in Parsippany ,  New Jersey .

Why Wyndham? By joining Wyndham Hotels & Resorts, you will play an integral role in our mission to make hotel travel possible for all. You’ll be part of the largest hotel franchise company in the world, where we strive to deliver the best value to our owners and guests. Most importantly, you’ll be entrusted to live our unique Count on Me culture, set by our core values of integrity, accountability, inclusive, caring and fun. At Wyndham, we provide all team members the opportunity to grow through best-in-class training and career development, leadership training, mentorship opportunities and educational support. Supporting our team members is a top priority, which is why we offer competitive compensation and benefits, vacation, team member appreciation days, workplace flexibility and much more. At Wyndham Hotels & Resorts, we value and embrace a culture of diversity, equity and inclusion that supports team members of all backgrounds and experiences. We can’t wait to welcome you!

The Role The Director, Salesforce Technology & Administration will set up and lead effective governance and program management office processes to manage the solution, decision making, deliverables, stage gates, schedule and resources. They will deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to successful resolution. This person will be hands-on when needed to help their team solve problems and get through crunch periods, help the team connect the dots and collaborate effectively by understanding and sharing solution and delivery integration points across functional workstreams and technical disciplines and uphold the integrity of the Salesforce technology by providing efficient and effective solutions.

What you'll do Set up and lead effective governance and program management office processes to manage the solution, decision making, deliverables, stage gates, schedule and resources.

Work with DevOps Tools, Copado, to conduct releases throughout the pipeline and assuring the integrity of metadata changes.

Deep-dive existing and potential problem areas, develop and communicate corrective action and mitigation plans, and drive follow-through to successful resolution. Be hands-on when needed to help your team solve problems and get through crunch periods.

Help the team connect the dots and collaborate effectively by understanding and sharing solution and delivery integration points across functional workstreams and technical disciplines.

You'll be successful if you have Hands-on experience with Salesforce.com Administration with detailed working knowledge of Sales Cloud, Service Cloud, Customer Community and Pardot.

Knowledge of Agile methodology.

Familiar with Salesforce Mobile Application.

Ability to analyze and creatively solution complex business problems.

Ability to review, create, update process documentation.

Strong Analytics skills and experience developing custom reports and dashboards.

Excellent troubleshooting, analysis and problem-solving skills.

Experience using data migration tools (i.e., Data Loader, CRM Fusion).

Excellent oral and written communication and interpersonal skills.

Organized and detail oriented and results driven.

Ability to work on multiple simultaneous projects.

Required Qualifications/Experience Bachelor’s Degree in Computer Science, Business Administration or related field.

Knowledge of devops processes.

5+ years of management experience.

5+ years of Salesforce experience.

COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world’s largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company’s mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands—think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8—Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Wyndham Hotels & Resorts is an Equal Employment Opportunity Employer.

What we expect from you You will play an important part in our mission to make travel possible for all by:

∙ Being responsive, respectful and delivering great experiences to our guests, partners and communities.

∙ Foster an inclusive environment where individuals feel empowered to bring their authentic selves to work and share their diverse perspectives.

∙ Bring your best every day and strive to exceed expectations in all you do.

What you can expect from us With Wyndham Hotels & Resorts, you can expect a fulfilling career to include:

∙ Growth opportunities through best-in-class training and career development, leadership training, mentorship opportunities and educational support.

∙ Competitive salary and benefits.

∙ Team member benefit programs that focus on nutrition, exercise, lifestyle management, physical and emotional wellness, financial health, and the quality of the environment in which all team members work and live.

∙ A Culture of Diversity & Inclusion - Our inclusive culture infuses different perspectives that reflect our diverse customers and communities around the world.

About Wyndham Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.

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