Network Operations Engineer V

Denver, CO, United States

What This Job Entails:

The Network Operations Engineer is responsible for managing and troubleshooting Network Backbone Production environments as a network support engineer. This position demands the ability to work independently with a high level of accuracy and attention to detail.

Roles and Responsibilities:

Participate in the production network and internet peering strategies.

Provide support for global production networks, including edge, backbone, data center, and POP.

Conduct day-to-day activities involving multiple vendor router & switches (Cisco, Arista & Juniper),and optical devices (Ciena, Infinera, Nokia) in backbone & edge inside POP locations worldwide.

Collaborate with multiple TAC vendors to address hardware issues.

Handle traffic and address queries raised by ISPs/partners.

Collaborate with ISPs/vendors to resolve network-related issues.

Support the team in managing network and traffic peering for Layer 1 to Layer 3 issues.

Demonstrate experience with networking technologies related to content delivery networks, monitoring capacity, and peering traffic.

Configure, build, roll out, and test new DWDM line systems deployments, including calibration, verification, BERT, etc.

Monitor Optical Long Haul and Metro networks, and troubleshoot a variety of issues in a timely manner.

Work on DWDM Deployments, Wavelength Deployments and Transport Deployments.

Drive the first level of escalations reported by the team.

Maintain accurate time and records in all service tickets.

Keep system configuration information within the ticketing system and ensure it is attached to relevant tickets.

Communicate with customers regarding ticket progress, changes, or agreed outages.

Escalate service requests requiring engineer-level support in a timely fashion to prevent the breach of SLAs.

Demonstrate the capability to derive data insights and report them as required.

Participate in 24/7 support with other teams across the globe.

Perform other duties as required.

Qualifications/Skills: 5+ years of relevant work experience.

Experience in fiber-optic technology, including cable types, connector types, optic types, patch panels, and optical transport technologies.

Experience with Content Delivery Networks and Internet Peering strategies.

Working knowledge of DWDM components such as ROADM, Mux/Demux, Amplifiers, Transponders, Channel creation, optimization, and extensive troubleshooting.

Detailed experience working with OTDR equipment to quickly establish fiber optic breaks for immediate remediation.

Experience in chassis installation, line card installs PCRs, and structure fiber installation.

Experience in device installation and testing, software/firmware upgrades, re-bootstrapping, and decommissioning.

Experience in network optimization (re-stripes, migrations, upgrades, swaps, capacity upgrades).

CCNA/JNCIA or equivalent knowledge.

Knowledge of TCP/IP.

Strong understanding and preferably hands-on experience in commonly used routing protocols (OSPF, BGP, MPLS).

Multivendor testing and support experience.

Solid understanding and configuration experience of Channel builds and cross-connect builds.

Good communication skills: ability to work with service providers and colocation facilities around the world.

Skills Preferred but not Required: Experience working in a multi-vendor network environment.

Network certifications such as CCNP or JNCIP and higher.

Ciena and/or Infinera certifications or equivalent experience are highly desirable.

Scripting with Python, Bash.

Understanding of automation, DevOps, and the ability to work with developers to improve tools and workflows.

Salary Range

$127,184.48 - $200,817.60 USD (Salary) Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.

Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive b enefits to all Regular, Full-Time Employees, including: Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

Dental provided through Cigna (DPPO & DHMO options)

Nationwide Vision provided through VSP

Flexible Spending Account for Health & Dependent Care

Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

Corporate Wellness Program

Employee Assistance Program

Wellness Days

401k Plan

Basic Life, Accidental Life, Supplemental Life Insurance

Short Term & Long Term Disability

Critical Illness, Critical Hospital, and Voluntary Accident Insurance

Tuition Reimbursement (available 6 months after start date, capped)

Paid Time Off (accrued and prorated, maximum of 120 hours annually)

Paid Holidays

Any other statutory leaves, paid time, or other fringe benefits required under state and federal law