ServiceNow Application Analyst- Remote (Florida)
Houston, TX, United States
ServiceNow Application Analyst
RELOCATION PAID: Yes
LOCATION / RESIDENCE: REMOTE / FLORIDA
Applicants MUST reside in or relocate to Florida.
JOB DESCRIPTION
Incident resolution
Customer support for all live ServiceNow modules
Request evaluation and completion
Participation in ServiceNow system upgrades and/or patches
Propose and lead small, mid, or large-sized optimization efforts
Support and assist in development of ITSM Team, specifically with regard to mentoring more junior colleagues
All ServiceNow JavaScript work including technical integration and customizations
Lead ServiceNow module implementations in collaboration with ServiceNow and any partnered vendor(s)
Managing HI portal tickets with ServiceNow
Building & Fostering inter and intra-departmental relationships
Ongoing Projects:
Certificate Inventory and Management
Forecasting for Projects (Discovery)
Upland RightAnswers migration to ServiceNow KB
ServiceNow Washington Upgrade
Upcoming Projects:
Agent Chat, Agent Workspace, and Virtual Agent
Release Management
Requirements:
Certified ServiceNow Administrator
Bachelors but will accept 10+ years of experience in lieu of degree
10+ years of experience as a ServiceNow Administrator
In particular, significant experience with at least 4 of the following areas is required:
ITSM - Asset Management
ITSM CHG/INC eBonding w/ External Vendor
ITSM CMDB/CSDM
ITSM Mobile Agent
ITBM Agile Management
ITBM Demand Management
ITOM Certificate Inventory & Management
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