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LaborMax Staffing
Indianapolis, IN, United States
Now Hiring for a Customer Service Representative! Bonus and promotion opportunities. Do you like helping others? Do you want to grow and stay with company? Apply today to be a Customer Service Representative for LaborMAX Staffing and grow with us! The Customer Service Representative is responsible for the Company's relationships with current and
Job Source: LaborMax StaffingBone Dry Roofing
Indianapolis, IN, United States
Bone Dry Roofing is searching for a professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers. The CSR may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller. The successful candidate will listen to clients t
Job Source: Bone Dry RoofingSunbelt Rentals
Indianapolis, IN, United States
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a frien
Job Source: Sunbelt RentalsGovernment Employees Insurance Company
Speedway, IN, United States
Customer Service Representative – Indianapolis, IN Salary: $20.00 per hour / $40,300.00 annually When you grow, GEICO grows. And if you’re the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We’re looking for Customer Service Professionals for our Indianapolis
Job Source: Government Employees Insurance CompanyPSG Global Solutions Careers
Indianapolis, IN, United States
Apply now and our proprietary system will quickly have you in front of a live recruiter. The Opportunity Description We're looking for a Customer Service Representative , working in Financial Services industry in Indianapolis, Indiana, United States . Be responsible for servicing retirement accounts + business partners (CSS + Advisor Services
Job Source: PSG Global Solutions CareersBCforward
Crows Nest, IN, United States
Customer Service Representative BCForward is currently looking for highly motivated Customer Service Representative at Indianapolis, IN 46268. Position Title: Customer Service Representative Location: Indianapolis, IN 46268 Expected Duration: 12 months Estimated Start Date: 5/20/2024. Pay Rate: $ 26- $28/hr. Shift: 7:30am - 4:30pm or 8:00am - 5
Job Source: BCforwardR1
Indianapolis, IN, United States
Location: Ascension St Vincent Hospital Shift: Full Time Patient Access Rep. 3 overnight shifts per week, including weekends and holidays. As our Customer Service Representative , you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. Yo
Job Source: R1R1 RCM
Indianapolis, IN, United States
Location: Ascension St Vincent Hospital Shift: Full Time Patient Access Rep. 3 overnight shifts per week, including weekends and holidays. As our Customer Service Representative, you’ll work to help our patients check into the hospital. It’s fast-paced on occasion and you’ll be the person they rely on to answer questions during registration. You’
Job Source: R1 RCMZionsville, IN, United States
Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001's culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets - our employees.
Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals. All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.
Summary:
The Customer Service Representative is the point of contact for all Annuity Administration incoming calls and is charged with resolving inquiries from customers, beneficiaries, agents and marketing organizations for pending and existing contracts. The Representative will interpret the call to determine the correct action required and respond accordingly, including distributing forms, preparing annuitization illustrations, documenting fund allocations for fixed indexed contracts, and reporting death claims. The Customer Service Representative is also responsible for ensuring all related activity is fully documented in the administration system and is required to complete additional tasks in between calls when call volume allows.
Main Accountabilities:
Meets and achieves department standards for phone availability/logged in times, quality audits, call handle ratio, and documenting call activity in the administration system.
Answers incoming telephone inquiries from customers or their representatives; validates the identity of the caller prior to any information being released.
Strives to resolve each inquiry and knows when to escalate calls to ensure exceptional service for the caller.
Prepares illustrations for the annuitization of deferred annuity contracts and communicates living benefit payout information for fixed indexed annuities.
Distributes the appropriate service forms to customers, beneficiaries and agents via mail or fax, with instructions for completing and returning documents for processing.
Completes tasks such as return mail, 1035 transfer follow ups, and returning voicemails, in addition to completing requests for forms and address changes.
Participates in special projects that help support Contract Administration, Customer Service or Agency Service units. May work on special project teams that cross department lines.
Partners closely with internal and external business partners including our Marketing organization and Policy Services team.
Qualifications: High School diploma or GED
1+ years' experience in life insurance and/or annuities a plus
1-+ years' customer service and/or high-volume call center experience preferred
Exceptional interpersonal and customer service skills with the ability to diffuse difficult service situations
Organized, detail oriented, and able to multi-task
Quick thinking to resolve inquiries and meet customers' needs
Excellent aptitude for math and understanding of income tax applications
Must be resourceful and effective in dealing with diverse situations
Proficient computer skills including keyboarding and various software packages such as MS Word and Excel and customer relationship management (CRM) applications
Benefits Highlights:
Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001's benefits package. Employees (and their families) are eligible to participate in the Company's comprehensive health, dental, and vision insurance plan options. Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company's Employee Assistance Program and other wellness initiatives. Employees may also participate in the Company's 401K plan, with matching contributions by the Company.
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Customer Service Representative jobs in Zionsville, IN, United States
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