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Technology Credit Union
San Jose, CA, United States
Position Summary: The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact Technology Credit Union (Tech CU) by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres
Job Source: Technology Credit UnionTechnology Credit Union
San Jose, CA, United States
Position Summary: The Contact Center Specialist is responsible for providing support and assistance to existing members, potential members and other parties who contact Technology Credit Union (Tech CU) by telephone and/or email, including other departments. When responding to incoming phone calls and emails, the Contact Center Specialist adheres
Job Source: Technology Credit UnionStanford University
Stanford, CA, United States
Contact Center Operations Engineer Business Affairs: University IT (UIT), Stanford, California, United States Information Technology Services Post Date Jan 29, 2024 Requisition # 102114 Contact Center Operations Engineer DESCRIPTION: The Communications Technologies (CT) Contact Center Operations Engineer reports to the CT Operations Manager
Job Source: Stanford UniversityDPDHL
San Jose, CA, United States
Salary range $74K-$142K Implementation Manager (Technology Sector Business Unit) This position will travel up to 75% on the West Coast. Lead the operations efforts for new business pursuits, working hand in hand with the business development lead. Responsibilities would include Design validation to include productivities, process times and staf
Job Source: DPDHLEvolutyz Corp
Palo Alto, CA, United States
ROLE: IMPLEMENTATION MANAGER (TI+) Location: New York City, New York, United States Industry: Financial Services - Investment Banking Salary: USD $130,000 to $140,000 - no benefits Full-time - REMOTE CANDIDATE DETAILS 10+ to 15 years' experience TI + Certification SQL Implementation Manager (Ti+) The implementation lead will join an IT Project Te
Job Source: Evolutyz CorpAddepar
Mountain View, CA, United States
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s p
Job Source: AddeparAddepar
Mountain View, CA, United States
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have trusted Addepar to empower smarter investment decisions and better advice over the last decade. With client presence in more than 40 countries, Addepar’s pl
Job Source: AddeparStanford Health Care
Newark
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered. Day - 08 Hour (United States of America) **This is a Stanford Health Care job.** **A Brief Overview** Research, develop and produce financial and management reports, va
Job Source: Stanford Health CareSanta Clara, CA, United States
Onboarding new Eltropy customers' contact centers quickly and smoothly is key to ensuring world-class customer experience and time-to-value. Similarly, automating financial conversations with consumers using AI and integrating with CCaaS, core banking, online banking, marketing automation, collections, and loan origination systems provides critical strategic advantages to Eltropy and immense value to our financial-institution customers.
We are looking for an Implementation Manager with strong project management experience, technical problem solving capabilities and negotiation and customer experience skills to:
onboard new customers and users
design, test and bring live contact center solutions (voice, chat and video)
explain, implement, test and bring live our most complex integration
Responsibilities: Project-manage some of our most complex customer implementations Lead multiple concurrent customer implementations of: Eltropy's platform, including Voice+ and AI Voice
Integrations with Genesys, NICE, Five9, Talkdesk, RingCentral and other contact-center and digital voice systems
Accelerate implementations by developing and using automation, documentation, and recorded trainings
Troubleshoot implementation issues in concert with technical experts and drive fixes needed for go-lives.
Educate customers and colleagues on financial service use-cases Learn all use cases applicable to each assigned customer
Learn all released Eltropy communication, AI and integration products to a level at which you can demo them and train customers to implement and use them
Learn fundamentals of Community Financial Services - lending, savings, member/consumer growth, compliance, security, technology vendors, share of wallet, etc.
Train customers at scale Record e-webinars to train customers how to implement all of Eltropy's contact center voice and chat products
Customize training content and deliver it for specific customers when needed
Improve the product Drive onboarding customers' product-, technology- and service needs internally within Eltropy.
During implementation, advocate internally on behalf of the customer to ensure that the user experience of customers' employees (Users) and consumers (Contacts) is simple, effective, intuitive, user-friendly and flawless
Ensure information security Adhere strictly to Eltropy's policies and procedures related to security, confidentiality, availability and privacy
Attend all trainings and awareness sessions related to security
Report security events and incidents promptly through available channels of Eltropy
Adhere to approval and authorization processes while handling, accessing, sharing, storing or processing Eltropy's confidential information or data or personal data or customer information
Responsibly and accountably handle sensitive information, protect access credentials, and manage data and information
What you offer: 5+ years experience leading customers through CCaaS and SaaS implementation projects
Examples of successful enterprise CCaaS go-lives, referenceable customers, and accelerated Time to Value
CCaaS and ACD expertise and experience (Genesys, NICE, Five9, Talkdesk, RingCentral) in both configuration and integrations (SIP, APIs, etc.)
AI Voice (Virtual Agent) conversation design expertise and experience in VoiceFlow or equivalent
Highly desired - core banking systems (Symitar, Corelation, DNA), Conversational AI (Voice and Chat), Financial Services SaaS and IT networking experience.
About Eltropy (www.eltropy.com)
Eltropy is a rocket ship FinTech on a mission to disrupt the way people access financial services. Eltropy enables financial institutions to digitally engage in a secure and compliant way. Using our world-class digital communications platform, community financial institutions can improve operations, engagement and productivity. CFIs (Community Banks and Credit Unions) use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing and chatbot technology - all integrated in a single platform bolstered by AI, skill-based routing and other contact center capabilities.
Eltropy Values: Customers are our North Star
No Fear - Tell the truth
Team of Owners of Owners
Eltropy is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Email Alert for Implementation Manager for Contact Centers jobs in Santa Clara, CA, United States
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