Business Analyst-Business Transformation

Seattle, WA, United States

Description Salary range is $26.44 to $62.50, with a midpoint of $40.87. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.

Long-Term Disability and Life Insurance.

Employee Assistance Program.

Retirement Plans: 401a - 10% of employee contribution with a 12% match by Sound Transit; 457b - up to IRS maximum (employee only contribution).

Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.

Parental Leave: 12 weeks of parental leave for new parents.

Pet Insurance.

ORCA Card: All full-time employees will receive an ORCA card at no cost.

Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.

Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you'll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL PURPOSE:

The Business Transformation Business Analyst is responsible for documenting, analyzing, and developing recommendations on how to improve business processes. They work with a variety of stakeholders to identify areas where improvements can be made, then develop strategies to implement those changes. Implementation of these changes include project coordination, business process re-engineering, readiness and change management activities, communications, and general project management. This position will perform work under direction of the Business Transformation Director.

ESSENTIAL FUNCTIONS:

The following duties are a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

Actively participates in projects in assigned area of responsibility; develops and manages project specific scopes, schedules, and budgets; interfaces and works cooperatively with other Agency departments to support Agency-wide programs.

Documents, analyzes, and develops recommendations on how to improve business processes.

Recommends strategies for improving business processes and increasing productivity through automation or other means.

Participates in the development of readiness and change management activities.

Participates in the evaluation and recommendations of new technologies that could improve efficiency or productivity.

Analyzes data to assess organizational performance and identify areas for improvement.

Establishes benchmarks for success by developing measurement criteria for improvement projects.

Develops and presents proposals to customers.

Collaborates and communicates with agency employees in the mode specific divisions and establishes and maintains productive relationship with partner agencies to facilitate data sharing between partner agencies.

Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.

Contributes to a culture of diversity, equity and inclusion in alignment with Sound Transit's Equity & Inclusion Policy.

It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.

It is the responsibility of all employees to integrate sustainability into everyday business practices.

Other duties as assigned.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor's degree in Business Administration, Public Administration or closely related field and four years of experience in related business process analysis and improvement; Or an equivalent combination of education and experience.

Required Knowledge and Skills:

Business Process Improvement strategies and approaches.

Business Analysis strategies and approaches.

Readiness, Change Management, and Communications strategies and approaches.

Business Process Modeling methodologies.

Willingness to learn and understand principles and practices of transit operations.

Computer and software skills associated with developing and maintaining business processes to deliver accurate, consistent, and timely business process information (i.e. Business Process Modeling Software).

Modern office procedures, methods, and equipment including computers and computer applications such as word processing, spreadsheets, and statistical databases.

Utilizing personal computer software programs including SharePoint, Microsoft Office 365, and Visio.

Ability to conduct transit operational research and analysis.

Ability to prepare and analyze comprehensive reports.

Sound judgment, high level of confidentiality, and the ability to escalate issues when necessary.

Establishing and maintaining effective working relationships with personnel across the agency and with partner agencies.

Strong attention to detail.

Independent judgment, personal initiative, and resourcefulness.

Strong written, verbal, and presentation skills.

Preferred Knowledge and Skills:

Business Process Improvement, Business Analysis, Readiness and Change Management, Communications, and Project Management.

Physical Demands / Work Environment:

Work is performed in a hybrid office environment.

This position is responsible for occasionally supporting facilitation of on-site engagements that require setup of a meeting space, including delivery and distribution of supplies or materials to the space, arrangement of furniture, and manipulation of objects in the room; may be subject to carrying and lifting of objects up to 25 pounds.

The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.

Sound Transit is an equal employment opportunity employer. No person is unlawfully excluded from employment action based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status or other protected class.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)