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Fliff
Denver, CO, United States
Fliff unpacks sports gaming into social, free-to-play games for all types of sports fans. We've built a social sports gaming experience that allows users to compete for leaderboard positioning, to achieve badges and build their status within the game. We are pioneering play-for-fun sports gaming, with our flagship social sportsbook experience that
Job Source: FliffBetter Talent by Laveer & Co.
Denver, CO, United States
COMPANY OVERVIEW: We’re so glad you’re interested in becoming a valued team member with us at Atomic Stays. To help you determine if we’re the right fit for the next step in your career, we’d love to share with you who we are , what we’re looking for and why you’d love working with us. Who We Are Atomic Stays is a vacation rental management c
Job Source: Better Talent by Laveer & Co.Park Place Technologies
Denver, CO, United States
Customer Success Specialist I The Customer Success Specialist I is responsible for developing account relationships with external customers as an extension of the Sales Team. This position is the key point of contact for customers and is responsible for facilitating all operational responsibilities that allow focus on selling and providing value t
Job Source: Park Place TechnologiesUdemy
Denver, CO, United States
About Us At Udemy, we’re on a mission to improve lives through the power of learning. We’re a leading global learning company and one of the world’s largest education platforms, with more than 67 million learners. Our goal is to provide flexible, effective skill development to empower organizations and individuals. Talented people are everywhere,
Job Source: UdemyAuror Limited
Denver, CO, United States
About Auror At Auror, we’re empowering the retail industry to reduce theft and Organized Retail Crime, a $150 billion problem globally. It’s high volume crime that’s increasingly organized in nature and is putting people, retailers, and communities at risk every day. Founded in New Zealand, we’re working with some of the best and largest retailers
Job Source: Auror LimitedMerck
Denver, CO, United States
**Job Description** The Livestock Technology Solutions Customer Success Specialist will be the lead in delivering and developing training for end customers, distributors (train the trainer), and distributor representatives. This position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspe
Job Source: MerckCengage Group
Denver, CO, United States
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values
Job Source: Cengage GroupCengage Group
Denver, CO, United States
**We believe in the power and joy of learning** At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose driving innovation that helps millions of learners improve their lives and achieve their dreams through education. **Our culture values
Job Source: Cengage GroupDenver, CO, United States
Company Description
Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Zayo is seeking a Customer Success Specialist to join our Customer Success team! As a Customer Success Specialist, you will be responsible for a set of customers and will be accountable for driving and overseeing customer satisfaction, engagement, renewal, and growth. You will engage with our customers to understand their workflow, pain points, and how they can drive business value while leveraging the services offered by Zayo. We are an exceedingly collaborative team with a focus on results and client-centricity. This position will put you at the forefront of the fast-growing Telecommunications and IT Networking industries and give you the opportunity to work with dynamic SMB accounts across many verticals. Our team members exhibit strong customer-facing skills, have an entrepreneurial spirit, remain calm under pressure, and thrive on driving results with our customers.
The market for this role will be in the Mountain/Pacific Time Zones and open to remote candidates.
Responsibilities:
Support inbound requests in a professional and timely manner
Ensure customers are leveraging the services offered by Zayo to deliver business value
Assess risk in renewing existing contracts
Lead efforts to turn around at-risk accounts
Work with Sales to cultivate broader usage of the services offered by Zayo
Manage the customer journey while working closely with our Sales, Finance, Service Delivery, and Global Support teams
Responsible for key customer success metrics, tracking, and reporting
Management and maintenance of CRM systems for assigned accounts
Qualifications:
A Bachelor's degree is preferred
At least 3+ years' experience in a Customer Care/Success/Support role and/or Account Management role
Prior experience/working knowledge of Telecommunications or IT Networking
Thorough understanding of customer journey lifecycle
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Email Alert for Customer Success Specialist jobs in Denver, CO, United States
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