Principal Associate Project Manager

Plano, TX, United States

Plano Town Center (31064), United States of America, Plano, Texas

Principal Associate Project Manager

At Capital One, we're building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.

About the team

The Garage is an Innovation Hub within the Capital One Financial Services division with a vision to inspire innovation and transform customer experiences. One of our main focuses is delivering iconic products built using a wide range of cutting edge software technologies, AI/ML, analytical solutions, and delivering disruptive scalable technology solutions.

As a member of the Capital One Garage Command Center team, you will apply your analytical, risk management, and program & process management skills. You will collaborate with many cross functional teams including Sales, Product, Tech, Cyber and Risk teams, and partner with stakeholders across the organization on initiatives to (a) help drive transformation and change necessary to achieve the well managed objectives and create efficiency across the organization.

This position is looking for a highly motivated professional with excellent information technology (IT) system (a) project management & risk management, (b) internal control, (c) audit, (d) process improvement, and (e) change management skills. This individual would be able to design, implement, and effectively operate innovative solutions, processes, and technology to identify, assess, and appropriately respond-to-mitigate actual or potential tech, cyber, or process risks to the enterprise.

We are seeking dedicated, disciplined, process professionals who excel in effectively communicating and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of processes and projects.

What you'll do: Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports

Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements

Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.

Leveraging problem solving and influencing skills to ensure project plans deliver on intent

Interact with business counterparts and other Tech colleagues to ensure appropriate coverage of shared controls and/or shared processes

Proactively engage team members and project leads to ensure system changes or enhancements consider controls and standards during design and through implementation

Review and verify governance documents and procedures for accuracy and effectiveness

Design and produce metrics used to measure efficiency and effectiveness

Create and disseminate reports and metrics related to the risk environment to key stakeholders

Analyze, identify and correct data issues with systems used or owned by a department

Provide subject matter expertise on processes when representing the department in projects and other meetings

Coordinate audit activities by operating as an intermediary between auditors and auditees and provide consultation to technology associates and leaders on audit matters

Identify opportunities and work with business stakeholders and partners to embed risk management practices into our daily operations and business processes across the organization

Use analytical skills to conduct Risk Process Assessment and Improvement, Data Process Design & Process Excellence

Lead designing, implementing, and operating an effective Continuous Process Improvement and Change Management program to advance process effectiveness

Who you are: Self-starter who knows when to work independently and collectively to meet task deadlines and specifications

Keen ability to navigate "white space" or ambiguous situations

Collaborative team player attitude with an ability to positively shape and influence effective organizational outcomes

Eager to periodically participate in other special projects for the team

Savvy with providing consultation about the design, implementation, and operating effectiveness of IT and business application control activities

Passionate about organizational design, development, and effectiveness

Appreciative of organizational science and theoretical frameworks that prescribe how to achieve optimal organizational results

Basic Qualifications: Bachelor's Degree or Military Experience

At least 5 years of Project Management experience

At least 3 years of Process or Risk Management experience

Preferred Qualifications: 3+ years experience with Gen AI/ML

3+ years experience with regulatory framework governing financial services

Strong communication and collaboration skills

Strong problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).