Senior Software Engineer

San Ramon, CA, United States

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Embark on an exciting journey with our forward-thinking Cloud Platform Engineering team in the role of Senior Software Engineer – Platform Infrastructure. Drive the evolution of Five9's cutting-edge SaaS platform, where your expertise will shape the future of cloud technology. We're seeking a seasoned engineer with a fervor for crafting high-performance cloud solutions, an unwavering commitment to automation, and a knack for innovative problem-solving. As a creative self-starter, you'll play a pivotal role in our San Ramon, CA headquarters, enjoying a hybrid work model that blends collaboration and flexibility with three office days per week (Mondays, Wednesdays, Thursdays).

Key Responsibilities:

Be part of Cloud Platform Infrastructure Team, focused on building the next generation Modern SaaS using public multi-cloud and hybrid-cloud solutions.

Build automation capabilities towards common abstractions, tools, automation for CI/CD and progressive delivery of Cloud Native applications.

Delivering mostly self-selected user stories efficiently and with testability and scalability - including complex tasks that span across adjacent areas.

Leading engineering effort and collaborating regularly with Peers, PM and Quality and Ops, helping mentor others and developing specs.

Is the go-to person who diagnoses and anticipate problems/bugs, drives toward industry standards/patterns, making sure project is delivered and deployed end to end.

Enable all Five9 development teams with a Cloud Native developer workflow, conduct developer training and toolset to automate software delivery with a focus on Scale, HA.

Design, and build secure, highly scalable, enterprise grade platform services.

Document and communicate clearly of architecture and implementation solutions.

Work closely with product managers, architects, testers, and development teams.

Troubleshoot and support current Cloud platform in production.

Can mentor and displays emotional intelligence.

Expertise to Debug & Support Production issues.

This position requires the ability to be on-call.

Key Qualifications:

7+ years of professional DevOps / production operations experience.

5+ years of Cloud Native application delivery experience.

Strong Hands-on experience with Kubernetes, CI/CD tools like GitLab, TeamCity.

Intimate knowledge of public cloud infrastructures (GCP - Preferred, AWS, Azure).

Hands-on experience working on core Cloud services – compute, storage, network, virtualization, Identity and Access Management (IAM).

Strong proven experience in Infrastructure as Code (IaC), to be responsible for building robust platforms using automation.

Strong Experience in building automation and deploying high quality software with test frameworks and CI/CD, Progressive Delivery.

Advanced knowledge of Linux based systems and runtimes.

Strong development experience in one or more programming languages - Python, Terraform, Golang, Java, etc.

Expert level in Current technology Stack Helm, K8S, Istio, GCP, AWS, GKE, EKS, Terraform, SRE/DevOps practices or equivalent.

DevOps mindset and familiarity with the concept of Site Reliability Engineering – an inherent sense of ownership through the development and deployment lifecycle.

Experience working with at least 1 or more Cloud Provider automation tools.

You understand what it takes to run mission critical software in production.

Ability to prioritize tasks, work independently and work collaboratively in an agile environment.

#LI-RN1

#LI-Onsite

As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.  Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below. $111,800—$216,100 USD Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.