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IBM
Denver, CO, United States
Introduction System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impac
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Introduction
System Services Representatives are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services. Sound pretty important? Absolutely! You will advise clients of preventive maintenance, configuration, operation and environmental factors which may drastically impact product performance or impair the client's IT operation.
Your Role and Responsibilities
This role is responsible for on-site installation, maintenance and repair of IBM, Multi-Vendor Systems (including the Support as a Service vendors, like Lenovo, NetApp, Teradata, Cisco, and others), and components, including hardware, networking products, and associated firmware. They are the onsite technical interface to clients for the completion of onsite tasks. They deliver the services as required by the client. They support clients with preventive maintenance, basic configuration, and perform service activities such as systems assurance, installation planning, account management, systems-level problem determination, and discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). They have a thorough understanding of, and are able to articulate, IBM's technical support strategy. They are responsible for the technical relationship to protect the revenue base and identify new services opportunities. SSR’s may assist in generating new leads that improve the client experience and result in new incremental revenue growth for IBM via the TSS Leads program (DNSO). They maintain a complete and accurate customer record on the Cognitive Support Platform and other relevant tools, and they interact with customers with their strong interpersonal skills, and they give accurate estimations, within reason, on active work orders. Performs repetitive task or process. Skills:
Required Technical and Professional Expertise
Valid driver’s license
Reliable vehicle
Technical aptitude
High school diploma or equivalent
1+ years of experience
Effective communications, Teamwork, Problem solving, Interpersonal and Technical Skills
Preferred Technical and Professional Expertise
Technical school degree/diploma
Experience in hardware support of IBM and/or OEM Servers, Networking, Storage, Switches and Routers or Equivalent
Flexibility & Adaptability, Responsibilities to Others, and Technical Excellence
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Email Alert for Infrastructure & Technology System Services Representative - Denver, CO Professional Denver, US jobs in Denver, CO, United States
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