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Precise Systems (MD)
Folsom, CA, United States
As a solutions-based company, Precise Systems is focused on innovation in support of the warfighters and aligning our expertise to deliver the highest quality of service. Powered by our highly skilled workforces, we provide expert consultation on network and weapons systems acquisition programs, maintenance/modernization programs, and sustainment p
Job Source: Precise Systems (MD)Xavier University
Lincoln, CA, United States
Job Summary Monday-Friday 8:00am-5:00pm CBS Northeast has a large inventory of new, surplus, and reconditioned circuit breakers, switchgear, motor control, transformers, and other power apparatus, along with hundreds of thousands of replacement parts. Our shop services include repairing, upgrading, reconditioning, and re-manufacturing your elect
Job Source: Xavier UniversityXavier University
Folsom, CA, United States
Job Summary Monday-Friday 8:00am-5:00pm CBS Northeast has a large inventory of new, surplus, and reconditioned circuit breakers, switchgear, motor control, transformers, and other power apparatus, along with hundreds of thousands of replacement parts. Our shop services include repairing, upgrading, reconditioning, and re-manufacturing your elect
Job Source: Xavier UniversityMorphius Corp
Folsom, CA, United States
Must reside in California We are seeking employees to join our company in working remotely across California. Due to COVID-19 we have been able to restructure our day to day work and now can be done remotely. We work in conjunction with different Unions across California, and we provided them with the benefits they receive on behalf of their Union
Job Source: Morphius CorpRadwell
Folsom, CA, United States
Job Summary Monday-Friday 8am-5pm Responsible for performing sole analysis and participating in team analysis of business processes in order to recommend improvements and/or establish requirements for new development projects, including the responsibility for implementing it. This may include user testing, training and follow-up. ESSENTIAL DUTIE
Job Source: RadwellSystem Soft Technologies
Folsom, CA, United States
Job Summary The Customer Support Representative (CSR) provides a high level of customer service in a call center environment. As the first point of contact for our members, the CSR provides effective problem resolution by combining technical knowledge with unsurpassed relational skills in order to delightfully satisfy our customers. Essential Dutie
Job Source: System Soft TechnologiesCopart
Antelope, CA, United States
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and s
Job Source: CopartHassan & Sons, Inc.
Olivehurst, CA, United States
BASIC PURPOSE: Under the general direction of the Station Manager and Area Manager, the Customer Service Representative assists in carrying out the company's day to day operations and is accountable for helping the company deliver on our commitment to provide superior customer service. The Customer Service Representative is responsible for maintai
Job Source: Hassan & Sons, Inc.Lincoln, CA, United States
Job Summary
Monday-Friday 8am-5pm
Responsible for performing sole analysis and participating in team analysis of business processes in order to recommend improvements and/or establish requirements for new development projects, including the responsibility for implementing it. This may include user testing, training and follow-up.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: May be modified from time to time. Other duties may be assigned.
Required to gain specialized knowledge of current procedures and facilitate the definition of project objectives and requirements
Work with stakeholders across all business units and translate business requirements into specific software solutions; review, analyze, and create detailed documents including workflow diagrams, functional specifications, and technical requirements
Manage and track task statuses and contribute to the mentoring of the IT Support Team.
Participate in the design, testing, and implementation rollout of system enhancements and new releases
Participate in the implementation of system and process changes, including user training and documentation
Become knowledgeable about ongoing development projects and system changes and help to address concerns, especially as they relate to user acceptance, training, stability, maintainability, and supportability on an ongoing basis.
Must intelligently prioritize and delegate tasks to other employees, project manage, and quickly react to crisis situations.
Must regularly report status to management and proactively provide updates on current projects and issues.
Contribute to the support and improve our business and ERP systems. Specifically, this indicates possessing a complete and thorough understanding of all modules as they relate to each other and to our peripheral tracking systems.
Assist IT support at a Tier 2 or 3 level support.
Gain a high-level understanding of Radwell International operational functions (i.e. sales order processing, purchasing, inventory management, shipping, and accounting) and the related software interaction.
Other tasks may also be required from time to time, at the discretion of management, in order to achieve department and company objectives.
METRICS
Business Analysts are required to complete monthly commitments and are expected to conduct systems analysis and design. They will be measured on the quality of their work and on how effectively they accomplished their tasks.
QUALIFICATIONS
It is essential that candidate possesses or can quickly acquire the necessary knowledge of the following systems which are crucial to the business:
Windows
Prophet 21 and RADiant systems knowledge
Microsoft Office
MS SQL Server
Microsoft Visio
Microsoft Project
KNOWLEDGE & SKILLS REQUIRED
Ability to multi-task
Ability to work at fast pace
Attention to detail
Ability to solve complex problems
Ability to quickly learn and apply new technical
Ability to make and keep commitments to the team
Ability to work effectively with little or no supervision
Strong written and verbal communication skills
Interpersonal skills are a must
Sensitive to user business needs
EDUCATION & EXPERIENCE
AS, AAS, BS or equivalent degree in Business or Management of Information Systems (MIS) with 3 to 5 years related experience and/or training
Technical product knowledge preferred
PHYSICAL DEMANDS
Continuous sitting and typing for extended periods.
Occasional, reaching/working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
Lifting requirements include occasional lifting of up to 25 pounds
Frequent walking or standing may be required at times
EMPLOYEE EVALUATION SUMMARY
Introductory Review -- Will be written at approximately 80 days after employment and will be used to determine whether employment will continue
Monthly reviews – Employee will be given a brief written monthly review primarily focused on quantitative performance and measurement of activity.
Annual Reviews – Monthly reviews will factor in as a big part of this process along with attendance, job knowledge, overall performance and dependability.
WORK SCHEDULE
This is an exempt position which requires a work schedule that will achieve the results and objectives identified by the company. Generally the schedule for this position will be 8 am-5 pm, Monday through Friday, with one hour for lunch. Nights and weekends may be worked at based on current project and implementation needs, deadlines, and workload. Employee is expected to come to work on time and adhere to accepted time-off policies.
EMPLOYER'S RIGHTS
This job description does necessarily not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment and either you or the employer may terminate employment at any time, for any reason.
Required Skills
Required Experience
Qualifications:
Email Alert for Customer Care Representative jobs in Lincoln, CA, United States
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