Level 4 Networking Technician

Hillsboro, OR, United States

eX cell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.

Our client is currently seeking a Level 4 Networking Technician to join their team onsite in Hillsboro, OR. This Technician will be responsible for providing first level Smart Hands support to second level and third level support teams.

Duties and Responsibilities:

Maintaining network environment as part of onsite team in support of physical touch (Smart Hands) support of Incident and or Requests

Providing incident support by working with remote level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware components

Providing service request support and working with remote network support teams to install hardware or patch cables to enable new services for customers

Participating in hardware rack and stack installation of both network and server equipment, cable management, and installation of required fiber and copper patch leads, providing console access to remote team for configuration if required and testing connectivity after installation and configuration

Performing installation and service of low voltage category cabling, fiber optic cabling, communications cabling, communication equipment and other various low voltage related systems such as Category 5, Enhanced Category 5, Category 6 and 7, and Fiber Optic cabling

Assisting with material control to ensure all required materials are available to complete the daily work

Ensuring quality and safety guidelines are followed

Ensuring ticketed requests are assigned, communicated, and addressed within client SLA

Performing quality evaluation, diagnosing, troubleshooting of cabling systems, and performing replacement / repairs as necessary

Assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA

Receiving hardware shipments for data center equipment landings

Validating purchase order accuracy of hardware received

Unboxing and recycling of materials

Moving equipment from dock to staging areas and or to DC racks

Installation or retrofitting of server racks - rail and shelving installation

Power and network cable installation and cable management

Scanning and labeling of installed devices (network or server)

Designating parts identified for spare part stock inventory

Proper e-waste handling and disposal

Equipment shipping and receiving as needed

Providing escort service for vendors / techs

Performing work request tasks from ServiceNow ticket system

Working in datacenters, networking rooms

Skills and Qualifications: Associate or bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education

Minimum 4+ years of combined experience in a site support technician and / or infrastructure technician role (or similar experience)

Minimum 4+ years of experience in racking, stacking, connecting, and providing basic configuration support of networking or server devices required

Minimum 4+ years of combined experience working in data centers, labs, or server room environments required

Network cabling certifications required

Belden Certified Cable Installer

SYSTIMAX Installation and Maintenance

Corning Certified Fiber Installer certifications

Panduit

Proven ability to install cable pathways, conveyances (i.e., ladder, trays, support systems)

Knowledge of terminology pertaining to installation and service of cabling infrastructure for telecom, data, security, and wireless systems

Mechanical aptitude with the ability to read cable matrix blueprints, mechanical, and or electrical requirement documents

Able to complete physical cables installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materials

Structured Network Cabling experience

Copper: Cat5, Cat5e, Cat6, Connector Types RJ45

Fiber: Multimode, Single Mode, Connector Types - ST, SC, LC

WIFI hardware experience

Wireless LAN Controllers

Wireless Access Points

Networking experience

IP Addressing, Layer 2 VLAN etc

Experienced in Ethernet Switching hardware

Chassis, Supervisor, Line Cards, Power Supplies etc

Transceiver Types - SX, LX, SR, LR etc

Cable Troubleshooting Knowledge / Experience

Fluke Testers: Copper - Wire Map, Link Test etc, Fiber - OTDR Testing

Fluke Aircheck: Wireless Testing

Strong communication skills when using phone, email, or face to face

Ability to withstand working in a hot enclosed environment for short time spans required (i.e., data center hot isles)

Must be able to perform work while on a ladder (use of ladders is required for top of rack installations)

Must be able to work independently as well as in teams of 3-4 and be flexible

Must be able to lift 35 lbs. solo

Must be willing to travel between buildings using personal car / foot

May be required to walk / sit / stand / crawl / kneel for extended periods

Must have excellent customer service skills and written / verbal communication skills

Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10

Full COVID-19 vaccination may be required.

We offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. ** eX cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com.