Program Manager

Washington, DC, United States

This is a remote position.

Ad Hoc is a digital services company that helps the federal government better serve people. Our teams use modern, agile methods to meet the needs of our users while closing the gap between consumer expectations and government.

Work on things that matter

Our teams connect Veterans with services designed for their needs, help millions of people access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we're also changing how the government thinks about and uses technology.

Built for a remote life

Ad Hoc is remote-first and remote-always. We've designed our culture, communications, and tools to support a nationwide team. Being remote allows Ad Hoc to bring the best people onto our teams and give them the freedom to create a work environment that fits their lives. Maybe you need to adjust your schedule to care for your family or take a bike ride. At Ad Hoc, that's welcomed.

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren't heroes. We leave our egos at the door to learn from our mistakes and improve the process for the next time.. We build small, inclusive teams to bring the best of consumer technology to the problems of government.

The Federal Civilian business unit supports a wide range of customers that span the federal, commercial, and nonprofit space. Our customers include the General Services Administration, Office of Personnel Management, PAN Foundation, Library of Congress, Social Security Administration, Health and Human Services, and the USDA Forest Service. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

Program Manager

Primary Responsibilities:

As a Program Manager, you will be responsible for collaborating with program or business unit leadership in shaping the strategic direction of the program and managing customer relationships. At the discretion of leadership, you may serve as the primary decision-maker for the program. A Program Manager is a people manager, leader and mentor that effectively manages team members in support of delivery success. You will have an advanced ability to employ structured project management/process methodologies in order to meet scope, schedule, and budget requirements. You will successfully lead through direct reports, and effectively communicate and execute against program and organizational objectives. A Program Manager must exhibit strong communication skills, with the ability to lead and resolve conflict in order to meet revenue goals, while ensuring contractual compliance. Primary expectations of a Program Manager include:

Exhibits influential skills to build relationships with team members, government and company stakeholders, and program management team members

Responsible for both program tactical assignments, as well as strategic initiatives to meet delivery requirements

Supports the development and communication of milestones; and delivers upon their area of expertise

Proactively partners with Senior Designers, and is receptive to mentorship

Leads the development of competitive analyses and reports results to stakeholders

Contributes to design libraries, providing visual design and brand artifacts

Collaborates with a multi-disciplined team to facilitate discussions and articulate goals in order to deliver upon requirements

Leads human-centered design processes and deliverables in compliance with standards and regulations

May lead accessibility tasks inclusive of 508 compliance and have knowledge of other emerging accessibility standards

Demonstrates the ability to coach and mentor designers, with a focus on providing actionable feedback that helps individuals grow within the design discipline

Development of storytelling skills to deliver compelling artifacts and presentations that distill highly complex issues into focused, understandable solutions

Ability to identify risks and communicate to leadership; provides recommendations to mitigate identified risks

May develop and manage content for highly visible websites or applications, abiding by design guidelines

Basic Qualifications: Bachelor's and 7+ years of experience

Relevant years of experience may be substituted for education

4 years of experience managing technology service delivery projects

Project Management Professional (PMP) and/or ITIL certification strongly preferred

Agile certification is strongly preferred (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)

Experience managing large-scale software projects

Experience working with government agencies

Preferred Qualifications: Prior government or government contracting experience is strongly preferred

Project Management Professional (PMP) and/or ITIL certification strongly preferred

Agile certification is strongly preferred (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)

Benefits: Company-subsidized Health, Dental, and Vision Insurance

Use What You Need Vacation Policy

401K with employer match

Paid parental leave after one year of service

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of the Colorado Equal Pay Transparency Act, and others like it across the country, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $125,000 - $145,000 Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.

job reference: PROGR001390

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

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