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Sonic Automotive
Fort Mill, SC, United States
Automotive Service Advisor - Fort Mill Ford in Fort Mill, SC at Sonic Automotive Location: 801 Gold Hill Road Fort Mill, SC 29708 Job Type: Other Experience: Mid-Senior Level Job Description · Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. · Greets customers in a timely, friendly manner. · P
Job Source: Sonic AutomotiveSonic Automotive
Fort Mill, South Carolina
Job Description The Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her. Duties and Responsibilities: · Receive repair orders from dispatcher and take to stall area.
Job Source: Sonic AutomotiveBoys & Girls Club Crescent Region
Fort Mill, SC, United States
Position Classification: (Part time); Mon.-Fri. 1:30pm-6:30pm; $14 an hr. *Hours will vary during summer camp General Function: Responsible for overseeing the delivery of all program areas within the Club. Plans, develops, and manages program implementation. Supervises program staff and performs other related administrative duties. Serves as
Job Source: Boys & Girls Club Crescent RegionBelmont Lavan Ltd
Fort Mill, SC, United States
We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will welcome guests and greet people who
Job Source: Belmont Lavan LtdCapB InfoteK
Fort Mill, SC, United States
For one of our long-term multiyear projects, we are looking for AEM Lead Developer out of Fort Mills, SC. Skills & Experiences: • years of experience in AEM Content Management (CMS) with latest versions like 6.4 or 6.5 • Ability to understand complex business requirements and problems to provide enterprise solutions • Experience in designing an
Job Source: CapB InfoteKPerficient, Inc.
Fort Mill, SC, United States
Is this your location? If not, update now for the most accurate results! Page 1 of 750 jobs front runner Platform & Application Manager (alle Geschlechter) Bayer AG Wuppertal-Elberfeld, North Rhine Westfalia posted 06/22/2024 More... front runner Power Platform Developer (m/w/d) Intersnack Deutschland SE Köln, Nordrhein-Westfalen 51103
Job Source: Perficient, Inc.Perficient
Fort Mill, SC, United States
Job Description We currently have a career opportunity for a Lead Full Stack Technical Consultant to join our Product Development Consulting Business Unit for Fort Mill, SC location . Looking for ONLY local Fort Mill, SC candidates. Job Overview: As a Lead Full Stack Technical Consultant, you will be responsible for executing high quality
Job Source: PerficientPerficient, Inc.
Fort Mill, SC, United States
We currently have a career opportunity for a Lead Full Stack Technical Consultant to join our Product Development Consulting Business Unit for Fort Mill, SC location . *Looking for ONLY local Fort Mill, SC candidates. Job Overview: As a Lead Full Stack Technical Consultant, you will be responsible for executing high quality solutions for cus
Job Source: Perficient, Inc.Fort Mill, SC, United States
F. Schumacher & Co., America’s leading name for manufacturing and distributing fabric, wall covering, floorcovering and furnishings is seeking an enthusiastic Customer Service Representative. This person will be part of an integral team responsible for Customer Service at our distribution center.
The Customer Service Team Leader develops and delivers the service levels required to provide customers with the best experience possible. The Team Leader leads the customer service team to consistently exceed the customer’s expectation and provides transparent communication and information.
The team leader will provide support to all internal and external customers; instructing, mentoring, and training team members to develop robust departmental systems, policies and procedures to sustain a high level of service. Lead by example and foster a continual improvement culture.
Job Responsibilities:
Sales Support
Respond to incoming calls, chats and emails in a timely manner
Coordinate with logistics, warehouse, and inventory teams to ensure escalations are solved in a timely manner.
Handle customer issues with empathy and professionalism, turning negative experiences into positive outcomes.
Communicate with internal customers to resolve issues.
Collaborate with Customer, Sales, & Logistics to implement order pattern optimizations & efficiencies.
Work cross-departmentally to ensure you are providing accurate, up-to-date information.
Assist sales when order errors have occurred, liaising with warehouse team when required.
Manage escalated orders coming from sales team which result from an issue with warehouse error or delivery.
Support sales in the successful conclusion of warehouse holds or errors.
General and Task Management
Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency.
Monitor performance and lead the team to achieve key performance indicators and provide an excellent service to customers.
Evaluate customer feedback and identify ways to maximize customer satisfaction.
Ensure that standard operating procedures are documented and maintained.
Job Requirements:
Excellent "can-do" attitude, strong work ethic, and great team spirit.
Capable of thriving in a fast-paced and highly dynamic environment.
Strong verbal and written communication skills
A people person with a passion for providing a best-in-class customer experience
Ability to multitask and change direction based on business needs
Ability to work in a team environment
Composed, professional, and an adept problem solver
Proficiency in MS Office (including Excel, Outlook, and Word)
Ability to give and receive honest and direct feedback
Ability to work required overtime when business needs warrant it
Experience with Zendesk a plus
Prior experience in a customer service capacity
Must be on-site at our Fort Mill, SC Distribution Center
F. Schumacher & Co. is an Equal Opportunity Employer committed to diversity, inclusion, and equality in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law.
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Email Alert for Customer Service Lead – Fort Mill jobs in Fort Mill, SC, United States
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