Business Intelligence Manager, Amazon Logistics

Bellevue, WA, United States

Description

Have you ever ordered a product on Amazon and when that box with the smile arrived you wondered how it got to you so fast? Have you wondered where it came from and how much it cost Amazon to deliver it to you? If so, the Worldwide (WW) Amazon Logistics, Last Mile team is for you. We manage the delivery of tens of millions of products every week to Amazon’s customers, achieving on-time delivery in a cost-effective manner to deliver a smile for our customers.

Amazon Logistics is looking for a smart and ambitious individual to develop and support Amazon Logistics business intelligence and operations reporting and management systems. Amazon Logistics is a large, rapidly growing package delivery operation, that handles packages for Amazon and our customers with worldwide operations.

The potential candidate will support analysis, improvement and creation of metrics and dashboards on Amazon Logistics and Transportation by Amazon. In addition, she/he will work with internal customers at all levels of the organization – Operations, Customer service, HR, Technology, Operational Research, Health & Safety, Loss & Prevention. The potential candidate will enjoy the challenges and rewards of working in a fast-growing organization and a very international environment.

As an Amazon Business Intelligence Manager you will be working in one of the world's largest and most complex data warehouse environments. You should have 3-4 years of experience in handling a team of at least 6 Business Intelligence Engineers. You should have deep expertise in the design, creation, management, and business use of extremely large datasets. You should have excellent business and communication skills to be able to work with business owners to develop and define key business questions, and to build data sets that answer those questions. You should be expert at designing, implementing, and operating stable, scalable, low cost solutions to flow data from production systems into the data warehouse and into end-user facing applications. You should be able to work with business customers in understanding the business requirements and implementing reporting solutions.

Above all you should be passionate about bringing large datasets together to answer business questions and drive change.

Key job responsibilities

Manage and lead a team of at least 6 Business Intelligence Engineers, with experience in tech evaluation and performance management.

Partner with internal stakeholders across multiple teams, gathering requirements and delivering end to end solutions

Partner with Data Engineering and Software Development Engineers to prioritize and define AMZL data and BI development needs

Work with in-house scientists, global supply chain, transportation and logistics teams to identify new BI capabilities and projects

Lead and develop a team of Business Intelligence Engineers and Business Analysts

Conduct deep dive investigations into operations execution and business problems, identify opportunities, and lead or support implementation (role varies by opportunity)

Analyze and visualize large scale geo-spatial logistics and transaction data to articulate user behavior or delivery process problems, and output solid analysis report with recommendation.

Serve as liaison between the WW Planning and Analytics team and the operations business teams to achieve the goal of providing actionable insights into current delivery performance, and ad hoc investigations into future improvements or innovations. This will require data gathering and manipulation, synthesis and modeling, problem solving, and communication of insights and recommendations

Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting

About the team

This role is within Amazon Logistics (AMZL) ORBIT (Operations Reporting, Business Intelligence, and Technology) team. This team works as an integral part of AMZL worldwide to ensure that its business intelligence and analytics needs are met. By providing information, insight, and decision support, we strive to enable success of all parts of AMZL. Our customer set includes senior management, station operations, DSP management, Flex management, long-term planning, Ops technology (Voice of the Delivery Station, Voice of the Customer), network planning, and pretty much every BI and Ops teams in AMZL.

We are open to hiring candidates to work out of one of the following locations:

Austin, TX, USA | Bellevue, WA, USA | Nashville, TN, USA | Tempe, AZ, USA

Basic Qualifications

7+ years of business intelligence and analytics experience

5+ years of delivering results managing a business intelligence or analytics team, including employee development and performance management experience

Experience with SQL

Experience with ETL

Experience with data visualization using Tableau, Quicksight, or similar tools

Experience with R, Python, Weka, SAS, Matlab or other statistical/machine learning software

Preferred Qualifications

4+ years of working with very large data warehousing environment experience

10+ years of data warehouse technical architectures, data modeling, infrastructure components, ETL/ ELT and reporting/analytic tools and environments, data structures and hands-on SQL coding experience

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,100/year in our lowest geographic market up to $223,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.