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Acquire BPO Pty Ltd
Irving, TX, United States
We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! L1 ICT support role, assisting US production and corporate staff for Dallas site. PD attached. Join the A-
Job Source: Acquire BPO Pty LtdComforcehealth
Dallas, TX, United States
Job ID: 967333 Dallas , Texas Job Type: Direct Hire Added - 04/03/24 Job Description Position type: Full-time -- Direct Hire Location: Dallas, TX - mostly Remote but must be available to visit office as needed. Onsite Requirements: This role on the Products team will have a few requirements related to in-person work: Candidates a
Job Source: ComforcehealthProgent Corporation
Irving, TX, United States
Progent is seeking a Sr. Exchange expert to lead enterprise-level Microsoft planning and implementation projects. The ideal candidate would be a technical consultant with subject matter expertise in the area of Microsoft Exchange 2007 through 2019 and Office 365 Exchange Online as well as a solid understanding of Active Directory. This role would r
Job Source: Progent CorporationHealthmark Group
Addison, TX, United States
Job Description Job Description COMPANY: HealthMark Group is a leading provider of healthcare release of information solutions, dedicated to simplifying and streamlining the exchange of medical data between healthcare providers, payers, and patients. We empower healthcare organizations to securely and efficiently manage the exchange of h
Job Source: Healthmark GroupFrontline Source Group
Dallas, TX, United States
IT Support Specialist Our client located in Dallas, TX has a need for a IT Support Specialist on a direct hire basis. Company Profile: Healthcare Industry Team Culture Growing IT Support Specialist Role: Our IT Support Specialist will be responsible for generating reports, analyzing data using Power Bi and Excel, and supporting Business Developme
Job Source: Frontline Source GroupCareer Techniques Inc.
dallas, tx
*Full-Time, In-Office 5 days/week position - No exceptions* The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Re
Job Source: Career Techniques Inc.Corgan
Dallas, TX, United States
Overview: Corgan, a leading global architecture and interior design firm is seeking qualified candidates for the role of IT Systems Analyst. This position will join our fast-paced, dynamic, and highly collaborative IT team for our creative and industry-leading international architecture and interior design firm. As a member of the Core Technology
Job Source: CorganCareer Techniques Inc.
Dallas, TX, United States
*Full-Time, In-Office 5 days/week position - No exceptions* The Tier 1 IT Support Analyst will ensure office devices and technology are installed, configured, and maintained properly so our staff can be productive. This role will suit someone with a passion for customer service with a strong technical and methodical approach to any given task. Re
Job Source: Career Techniques Inc.Irving, TX, United States
Octane® is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.
Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World® and UTV Driver®, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.
Founded in 2014, we’re a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.
Octane Lending is currently hiring a Senior IT Operations Engineer for their Dallas/Irving, Texas office. This is an on-site role. This person will be responsible for providing senior technical assistance and SME-level support related to computer systems, hardware, or software. Experience with Azure AD or JumpCloud, Google G-Suite, maintaining an enterprise fleet of machines, identifying and isolating problems, and implementing solutions. You will work directly with the internal IT, Infrastructure, and Security teams, external vendors, and manufacturers to discover and communicate technical solutions.
Responsibilities:
Install, configure, and maintain the hardware and software necessary for daily operations and business functions.
Examples include: laptops, printers and fax machines, anti-malware, end-user management software, operating system images, and peripherals such as headsets and speakers.
Assist with configuration, maintenance, and monitoring of office networking infrastructure, including Wi-Fi access points, wired connections, switches, and routers
Assist cross-functionally with IT projects that enhance technology capabilities of the company
Provide subject-matter expert-level technical assistance and support for incoming queries in-person and through digital channels for issues related to computer systems, network, software, and hardware.
Engage with 3rd party vendors for additional support and RCA as appropriate.
Identify process, procedure, and technology improvements that will enhance overall corporate IT by developing and executing roadmaps and project plans
Run reports to catalog device health and other useful metrics.
Maintain accurate inventory of IT equipment and communicate future resource needs to meet forecasted growth.
Be the primary owner of creating and maintaining IT internal/partner support Runbooks, and employee support documentation
Coach and mentor junior engineers
Participate in a 24 x 7 on-call escalation rotation
Requirements:
Bachelor’s degree or equivalent certifications with experience.
Network+/CCNA or equivalent
Microsoft and MacOS certifications preferred
RPA and automation certifications a plus
8+ years of experience in technology.
Experience with IT Helpdesk functions and ticketing systems (Zendesk), and managing devices with Mobile Device Management Platforms (JumpCloud, Intune)
Experience with Microsoft and Apple software products such as Windows, Office, MacOS, iOS, and Android Tablets and phones.
Strong experience configuring and managing networks with enterprise equipment (Unifi, Meraki)
Advanced experience troubleshooting technical hardware problems with devices, peripherals, conference room, and AV equipment
Experience with enterprise software - Windows and MacOS, anti-malware, VPNs
Experience using Azure Active Directory, Jumpcloud, or another Identity Provider platform
Fundamental Powershell, bash, shell scripting experience, or experience with graphical automation tools (UIPath, tray.io)
Solution-oriented attitude, professionalism, and a willingness to learn
Benefits:
Robust Health Care Plans (Medical, Dental & Vision)
Generous Parental Leave
Up to 5 weeks time off (self managed)
Retirement Plan (401K) with company match
Educational Assistance/Tuition Reimbursement up to $3K/year
Life Insurance (Basic, Voluntary & AD&D)
Short Term/Long Term Disability
Robust Ancillary benefits including accident insurance, hospital insurance etc.
Disclaimer : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment .
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Senior IT Operations Engineer jobs in Irving, TX, United States
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