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Fox Rothschild
Exton, PA, United States
Description The Litigation Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to
Job Source: Fox RothschildStaff
Exton, PA, United States
The Litigation Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to deliver the
Job Source: StaffFox Rothschild LLP
Exton, PA, United States
The Litigation Client Service Specialist role is responsible for providing legal administrative support to a team of attorneys by performing complex, administrative assistance using specialized knowledge of the assigned practice area(s). This position works collaboratively and cooperatively with others in a team-oriented environment to deliver the
Job Source: Fox Rothschild LLPComputershare
Fort Washington, PA, United States
JOB DESCRIPTION Location: Edison NJ, Louisville KY or Montréal (QC) hybrid This role is a hybrid position and can be based in our Edison NJ, Louisville KY or Montreal (QC) office locations, with the option to work remotely for some of your working week. We give you a world of potential We are so excited to be advertising for a Client Support Specia
Job Source: ComputershareTalbots
Paoli, PA, United States
Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally. Support all service enhancers to build strong relationships including active use of Concierge. Achiev Client Specialist, Specialist, Customer Experience, Retail, Healthcare
Job Source: TalbotsTalbots
King of Prussia, PA, United States
Job Number: 22010 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additiona
Job Source: TalbotsTalbots
King of Prussia, PA, United States
What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items.Additionally, you may also be eligible for discounts at the brands across KnitWell Grou
Job Source: TalbotsTalbots
North Wales, PA, United States
Job Number: 22076 Position Title: Client Specialist External Description: What We Offer: Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additiona
Job Source: TalbotsMalvern, PA, United States
Client Services Specialist
Help the world buy it and go
Cantaloupe is a FinTech company that is constantly evolving the way companies across the globe manage, optimize, and automate the critical decisions made on a daily basis. We are committed to helping businesses grow smarter, better, and faster than ever before. Our vision is to ultimately help the world buy it and go.
The Client Services Specialist is responsible for handling customer service and support calls as well as data entry (new Customers, Returns and Refunds, and Support cases). Has to know the Cantaloupe, Inc. products well enough to resolve customer issues or to know when to escalate the call to the next level responder. Person must be a team player who is able to multi-task, work in fast paced environment and interact well with customers, consumers, and fellow employees.
Essential Duties and Responsibilities:
Core duties and responsibilities include the following. Other duties may be assigned.
Answer customer service phone calls and emails and be able to discern the problem and either resolve the issue or escalate call to the next level.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Refer unresolved customer issues to designated departments for further investigation.
Enter new customers in multiple software systems using submitted account paperwork.
Enter consumer refunds in a timely and accurate fashion.
Enter and track customer hardware service requests (RMA’s).
Competencies:
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens and gets clarifications; Responds well to questions.
Problem solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treat others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Teamwork – Contributes to building a positive team spirit; Supports everyone’s efforts to succeed.
Written Communications – Writes clearly and informatively; Able to read and interpret written information.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made upon request to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: Minimum high school degree or equivalent;
Four years experience in customer service role.
Language Skills Ability to write reports, business correspondence, and fill out employment forms.
Ability to effectively present information and respond to questions from managers and employees.
Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio and percent and to draw and interpret bar graphs.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: To perform this job successfully, an individual should have knowledge of all current Microsoft Office applications. Oracle Financials experience a plus, and the ability to learn new software applications will be key.
Why choose Cantaloupe:
We offer competitive benefits not just limited to compensation but also offer: Medical, Dental, & Vision Benefits coverage, plus additional benefits (Life Assistance Program, Financial Wellness, and Nutritional Counseling)
401(K) with employer match effective upon the first day of employment
18 days PTO + (9) Observed Company Holidays
Tuition Reimbursement
Email Alert for Client Services Specialist jobs in Malvern, PA, United States
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