Retail WFM Lead

Charlotte, NC, United States

We are…

We are a global collective of innovators applying the New every day to improve the way the world works and lives. New doesn’t mean being ahead of the curve; new is pushing forward the curve, riding the edge where the impossible meets the transformational and making it reality where it matters. Help us show the world what’s possible as you partner with clients to unlock hidden value and deliver innovative solutions. Empowered with innovative tools, continuous learning and a global community of diverse talent and perspectives, we drive success in a new business architecture that disrupts conventional practices. Our expertise spans 40+ industries across 120+ countries and impacts millions of lives every day. We turn ideas into reality.

You are…

An experienced retail professional with a strong focus on workforce management and strategy with a desire to lead, learn, and grow our retail WFM practice.

The Work…

The WFM Strategy Lead works closely with teammates to ensure the maximum value of our clients’ workforce management investment is achieved. The primary objective for this role is to work with retail (and hospitality + service) industry clients to execute strategic, tactical, operational, and financial business plans that will deliver success. Specifically, the WFM Strategy Lead will use his/her retail industry experience and workforce management expertise to understand clients’ current state and advise clients’ leadership and key stakeholders on the future-state roadmap, including best practices, future-state process improvements, governance, financial savings opportunities and increased operational efficiencies.

Provides thought leadership to develop new or improved processes, methodologies, systems, tools and/or services to enhance clients’ operating environment based on practical experience, optimal outcomes, and best practices

Works with clients’ leadership and project team to identify, analyzes, and devises solutions to address complex business requirements and processes related to all areas of workforce management optimization

Collaborates with internal and external stakeholders to identify strategy to deliver outcomes on time, within budget and with exceptional quality

Proactively identifies project issues and recommends viable solutions

Conducts pre-sales analysis, develops scope, resource load and quotes

Leads a workstream within a project for two or more clients at a time

Ensures all team members understand client expectations and scope; provides constructive feedback and training to the team to help them grow professionally

Creates effective and compelling strategic communication and presentations along with workforce management roadmaps for all types of audiences

Provides mentorship and knowledge transfer to our consulting base

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements

Here's what you need...

Minimum of 7 years of operations experience in a retail (or hospitality/service industry) setting

Bachelor’s Degree or equivalent (minimum 12 years work experience) or Associate’s Degree or equivalent (minimum 6 years of work experience)

Nice to have...

Experience analyzing complex data or facts and summarizing and presenting findings in a compelling way

Proven strength in developing personal relationships and becoming a trusted business advisor

Industry knowledge and expertise related to retail workforce management (i.e. labor models, scheduling, staffing strategy, labor productivity standards, industry pay practices, labor cost management)

Expert in requirements gathering, documentation, and project methodologies

Ability to work on complex, fast-paced projects in a collaborative team setting

Ability to interact professionally with a diverse group of executives, managers, and subject matter experts

Excellent written and verbal communicator

Moderate to advanced proficiency in Microsoft Excel, PowerPoint and Word

Excellent work ethic, displaying dependability and commitment to both Accenture’s and the client’s success

Ability to work in a remote work environment with little or no direct supervision

Previous experience as a consultant

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location Annual Salary Range

California $93,400 to $224,600

Colorado $93,400 to $194,100

New York $86,500 to $224,600

Washington $99,500 to $206,700

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