Field Service Engineer - Washington DC
Washington, DC, United States
Overview
Lutron Services Company, Inc. has immediate openings for a Field Service Engineer in the Washington DC Metro Area. A successful Field Service Engineer will drive for excellence in customer satisfaction, enjoy troubleshooting and setting up complex systems, and have a passion for learning new technology. Lutron Services Co., Inc. offers a broad portfolio of services to support our customers from initial design through implementation, ongoing management, and continual improvement of their total light environment.
In this position, you would be a key part of our expanding Field Service team, as the Lutron expert at customer sites ensuring that our advanced lighting systems are commissioned properly and serviced post-installation. This role is an integral part of our customer-focused business model as customers are the foundation of our business. Build your career in an innovative, growing company by developing a working knowledge of Lutron systems and supporting our customers.
Responsibilities
Deliver exemplary customer service to Lutron customers in the field
Become proficient in servicing (commissioning, troubleshooting, repairing) all Lutron Commerical Systems while following field service procedures
Coordinate and organize onsite visits with contractors and facility managers to ensure proper system installation
Work independently in a fast-paced environment at various commercial jobsites to accommodate their ever changing needs and priorities
Focus on lifecycle product service (troubleshooting, repair, training end-users, and upgrades)
Serve as a technical expert for legacy systems and products
Stay aligned to Lutron’s culture and values: Be passionate
Be flexible and adaptable to changing markets
Be an innovative thinker
Be customer focused
Be ethical
Qualifications
High School diploma or GED equivalent required
5+ years of combined work/college/trade school experience with an emphasis on electro-mechanical or related field experience required
Proficiency in computer operation skills including file management, Outlook/Teams and other interpersonal communications software, web navigation, and Microsoft-based productivity software required; Computer networking experience preferred
Experience with troubleshooting electrical systems required
Proven customer service skills including the ability to professionally interface while working on a jobsite with a wide range of customers (contractors, specifiers, etc) required
Willingness to travel 30% of the time required
Valid driver’s license required
Must be able to pass background checks and drug screens, as required per jobsite
Bi-lingual (English/Spanish) preferred
Lutron Services Co., Inc. is a subsidiary of Lutron Electronics. Lutron Electronics’ position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization. For more information, view our website at www.lutron.com .
Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics
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