Information Technology Technical Support Analyst II

Information Technology Technical Support Analyst II

Now Hiring: Information Technology Technical Support Analyst II

Los Angeles County Department of Homeless Services & Housing

Emergency Appointment | Salary: $76,804.32 - $103,495.68 Annually

Monthly Salary: $6,400.36 - $8,624.64 Monthly

Take on a higher-level technical support role serving the County's homelessness emergency response. This position supports moderately complex troubleshooting, end-user training, upgrade projects, standards-based device support, and customer service improvements in a centralized Windows environment. This emergency appointment is for up to 90 days initially, with the opportunity for permanent County employment based on performance.

What You’ll Gain:

Opportunity to support complex technical operations tied to high-priority homelessness response work

Broader responsibility for troubleshooting, training, configuration standards, and project support

Exposure to audio/AV systems, Wifi infrastructure, software distribution tools, and lead-level support activities

Comprehensive County benefits, including medical, dental, pension, and paid time off

What You’ll Do:

Install, configure, maintain, test, and troubleshoot computer hardware, software, and peripheral equipment

Resolve moderately complex hardware, software, and network issues and recommend or implement service improvements

Lead smaller installation or upgrade efforts, support larger projects, and help define hardware/software standards

Conduct end-user training, support software distribution tools, and coordinate delivery, licensing, and asset activities

Option I: One year of experience within the last five years at the level of an Information Technology Technical Support Analyst I in a centralized IT organization

Option II: Two years of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization

Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:

Experience supporting homelessness services systems within a public agency

Experience configuring live-event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance

Recent experience with LAHSA or another public homelessness services agency is especially valued

Apply between April 2-7, 2026 | Exam Number: HH2546A-EA

Apply online from 8:00 AM PT on April 2 through 5:00 PM PT on April 7:

#J-18808-Ljbffr