Information Technology Technical Support Analyst I

Information Technology Technical Support Analyst I

Now Hiring: Information Technology Technical Support Analyst I

Los Angeles County Department of Homeless Services & Housing

Salary: $68,905.20 - $92,862.72 Annually

Monthly Salary: $5,742.10 - $7,738.56 Monthly

Support frontline technology operations tied to the County's homelessness emergency response. This role focuses on installing, configuring, troubleshooting, and maintaining end-user devices and software in a centralized Windows environment.

What You'll Gain:

Direct involvement in technology support that keeps homelessness services operations running

Hands‑on experience with device deployment, troubleshooting, training, support procedures, and customer service improvements

Exposure to audio/AV support, Wifi troubleshooting, software distribution tools, and public-sector IT operations

Comprehensive County benefits, including medical, dental, pension, and paid time off

What You'll Do:

Install, configure, maintain, test, and troubleshoot laptops, iPads, iPhones, software, and peripheral equipment

Resolve hardware, software, and network connectivity issues and identify trends in problem calls

Prepare user instructions and training materials and assist with end‑user and support staff training

Support hardware and software upgrades, application support, inventory control, and licensing‑related tasks

One year of experience within the last five years installing, configuring, testing, troubleshooting, and repairing client devices or software in a Windows environment in a centralized IT organization

Valid California Class C Driver License, or ability to use an alternative method of transportation

Preferred Experience:

Experience supporting homelessness services systems within a public agency

Experience configuring live‑event audio systems, troubleshooting Wifi Access Points, or providing virtual technical assistance

Recent experience with LAHSA or another public homelessness services agency is especially valued

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