E911 COMMUNICATIONS OFFICER III

Atlanta, GA, United States

Salary: $45,803.00 - $88,743.00 Annually

Location : GOVERNMENT CENTER 141 PRYOR STREET, GA

Job Type: PUBLIC SAFETY

Department: EMERGENCY SERVICES

Opening Date: 01/22/2024

Closing Date: Continuous

UNCLASSIFIED POSITION

CURRENT VACANCY IS IN THE E-911 EMERGENCY SERVICES DEPARTMENT

Annual Salary $49,925.00 (Day Shift)

Annual Salary $53,589.00 (Night Shift )

Minimum Qualifications:

High School Diploma or GED required, to include two (2) years of Emergency Dispatch experience or one (1) year of experience working as Communications Officer I within (Fulton County Government Emergency Services current or former employee only). Experience credit will be granted for each active certification the applicant possess from the list below.

Specific License or Certification Required: The following Certifications MUST be attained within a year of employment and maintained during the applicants employment. Georgia Crime Information Center (GCIC)/National Crime Information Center (NCIC) Certification (1), Emergency Medical Dispatch (EMD) Certification (1), Cardiopulmonary Resuscitation CPR) certification (1), Georgia Peace Officer Standards and Training (POST) Certification (3), National Incident Management System (NIMS) courses (1), and Certification on all Dispatch Consoles.

Specific Knowledge, Skills, or Abilities : Must be able to demonstrate proficiency in performance of the essential functions and learn, comprehend, and apply all county or departmental policies, practices, and procedures necessary to function effectively in the position.

SPECIAL REQUIREMENTS:

All applicants must agree to and successfully pass a background investigation, skills assessment, psychological evaluation, physical/drug screening, and polygraph to be considered for employment with the Fulton County Department of Emergency Services.

Must be at least eight-teen (18) years of age. Must conform to the following qualifications as required by the Georgia Peace Officer Standards and Training Act: Be a citizen of the United States; Have a high school diploma or its recognized equivalent (G.E.D.).

Ability to type at a speed of not less than 25 net words per minute.

The incumbent works within a 24-hour, seven (7) days per a week operation and performs shift work as required, including working holidays and weekends.

Not have been convicted by any state or the federal government of any crime, the punishment for which could have been imprisonment in a federal or state prison or institution; nor have been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this paragraph, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered.

RECRUITMENT INFORMATION;

During the recruitment process, candidates will be scheduled by the Talent Acquisition Team to take the Select Advantage assessment. Applicants will also be scheduled for a two (2) hour shadow session in the Operations Center observing the duties of an E911 Communication Officer.

Select Advantage is a computerized behavioral-based pre-employment assessment used to predict job performance by measuring in applicants the same behaviors that cause workers to differ in job performance. To learn more about the Select Advantage assessment, visit

EXAMINATION:

The examination will consist of an evaluation of education and experience, accomplished by analysis of the application. Application must document that the applicant possesses the minimum knowledge, skills, education and experience as listed to be rated as qualified. If selected, an official, accredited college transcript is required, at time of employment, for all degrees/course work used to qualify for this position.

All applications must be completed in full before they are submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. Additional information will not be accepted after applications are received by the Personnel Department.

Purpose of Classification:

The purpose of this classification is to perform duties related to answering and dispatching emergency 911 calls in the Department of Emergency Services. Responsibilities include answering emergency and non-emergency 911 calls, providing life-saving instructions, and dispatching appropriate response units in a timely manner while ensuring field units' safety. This classification is distinguished from E911 Communications Officer III in that this class answers emergency and non-emergency calls, monitors service providers' activities, and dispatches calls; whereas the latter conducts on-the-job training programs for Communications Officers and serves as shift lead as required.

Essential Functions:

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Answers incoming emergency and non-emergency voice/text to 9-1-1 police, fire, medical medical and Telecommunication Device for the Deaf (TDD) calls from the public: determines nature of call and correct signal and/or code; simultaneously enters information into the Computer Aided Dispatch (CAD) System; assigns priority to calls; and advises supervisors of all priority calls.

Provides lifesaving and pre-arrival instructions to callers in emergency medical situations, remains available to callers while units are in route, and checks medical status.

Dispatches appropriate agency (e.g., police, fire, marshal, emergency medical services) to scene through use of radio and Computer Aided Dispatch (CAD) System and coordinates multi-unit and multi-jurisdictional response calls.

Maintains awareness of available response units: dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies; and assists in the coordination of correct response.

Utilizes computer to enter and retrieve data/information related to police, fire, and emergency medical service activities: retrieves and relays information from the Georgia Crime Information Center (GCIC) and National Crime Information Center (NCIC), such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth, etc. to law enforcement personnel.

Contacts appropriate agencies by telephone to confirm warrants at the request of law enforcement officers and relays information regarding located, recovered, or stolen articles.

Making phone calls to complainants, alarm companies, wreckers, EMS, and other agencies.

Retrieve and relay information from GCIC (Georgia Crime Information Center) and NCIC (National Crime Information Center such as driver's license, weapon registration, vehicle tag, article identification numbers, date of birth etc.

Additional Functions:

Performs other related duties as required.

Performance Aptitudes:

Data Utilization : Requires the ability to determine, calculate, tabulate, or summarize data/information, following a prescribed plan requiring the exercise of some judgment. Includes performing subsequent actions in relation to these computational operations.

Human Interaction : Requires the ability to work with and apply principles of persuasion and/or influence over others to coordinate programs or activities of a project, and resolve typical problems associated with the responsibilities of the job.

Equipment, Machinery, Tools, and Materials Utilization : Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.

Verbal Aptitude : Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.

Mathematical Aptitude : Requires the ability to perform addition, subtraction, multiplication, and division. May include counting, recording of counts, and basic measuring.

Functional Reasoning : Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.

Situational Reasoning : Requires the ability to exercise judgment, decisiveness and creativity in situations involving broader aspects of organizational programs and operations, moderately unstable situations, or the direction, control and planning of an entire program or set of programs.

It is the policy of Fulton County that there will be equal opportunity for every citizen, employee and applicant, based upon merit without regard to race, color, religion, national origin, gender, age, genetics, disability or sexual orientation.

01

The answers you provide to the supplemental questions will be used to determine if you meet the minimum qualfications for this position. Your responses pertaining to specific work experience and education must be clearly shown in the areas for work history and education on your application. Your application must be completed in full before it is submitted. Please review all applications for accuracy and make all corrections before submittal because errors can result in not meeting the minimum qualifications. We do not accept additional information after your application has been received by the Personnel Department. Do you accept these conditions? Yes

No

02

What is your highest level of education completed? High School Diploma or G.E.D. Equivalent

Technical/Vocational

Some College

Associate's Degree

Bachelor's Degree

Master's Degree

None of the above

03

Which of the options below best describes your public safety dispatch and/or emergency communications experience? 6 months to 1 year

1-2 years

2-3 years

3-4 years

4-5 years

5+ years

None of the above

04

Are you currently a citizen of the United States? Yes

No

05

Do you meet the minimum age qualification for this position of being at least 18 years of age? No

Yes

Not at this time

06

Have you been convicted by any State or Federal Government of any crime, the punishment for which could have been imprisonment in a Federal or State prison or institution? No

Yes

Don't know

07

Have you been convicted of sufficient misdemeanors to establish a pattern of disregard for the law, provided that, for the purposes of this question, violations of traffic laws and other offenses involving the operation of a motor vehicle when the applicant has received a pardon shall not be considered? Yes

No

Not Sure

08

Was any conviction pursuant to an adjudication in a juvenile court, youthful offender act or first offenders act? Yes

No

09

If the answer to questions 6, 7, and/or 8 is yes, give details below.

10

The elements for selection process for all non-sworn applicants could include one or more of the following elements: written examination, skills testing, oral interview, medical examination and drug screening. A background investigation will also be conducted. This investigation will include a current check on the applicant's credit, criminal and driver history. All information provided in the application will be verified. Personal or verbal contact will be made with all references supplied by the applicant and/or other sources.The applicant will be required to provide written explanations for any issues in questions brought forth during the background investigations. Do you agree to the terms stated? Yes

No

11

Have you ever worked in a call center? Yes

No

12

Do you have experience working in a high stressed environment? Yes

No

13

Do you have your National Incident Management Systems, (NIMS) certification? Yes

No

14

Do you have a current certification in EMD (Emergency Medical Dispatcher)? Yes

No

15

Do you have a current certification in CPR (Cardiopulmonary Resuscitation)? Yes

No

16

Have you completed the Georgia Peace Officer Standards and Training (POST) certification? Yes

No

17

Do you have a current certification in GCIC/NCIC (Georgia Crime Information Center/National Crime Information Center)? Yes

No

18

Are you certified on all Dispatch Consoles? Yes

No

19

Are you available to work weekends and holidays? Not at this time

Yes

20

Are you available to work any shift? Yes

No

21

Do you understand that you must answer all questions truthfully? Yes

No

22

You must have a valid email address included on your application. Information will be emailed to you throughout the hiring process. Please verify the email address included on your application is correct before submitting your application. Do you agree to this? Yes

No

23

Are you a current or former Fulton County E911 Communications Officer? Yes

No

Required Question

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