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Patient Service Representative - IES, Westwood

Los Angeles, CA, United States

Description Major duties include but are not limited to:

* Acting as a liaison for the patients and physicians in the practice.

* Assisting patients in accessing service within the health system

* Facilitating communication with referring physicians

* Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.

* Serve as liaison between Skilled Nursing Facilities, hospitals, outpatient facilities and physician offices to ensure appropriate billing documents and orders are filled out and/or collected and processed.

Salary Range: $28.23 - $40.44/hourly Qualifications

Required:

* Skill in setting priorities which accurately reflect the relative importance of job responsibilities.

* Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.

* Ability to creatively integrate competing demands into a productive working environment.

* Skill in verbal communications to clearly convey complex problems in both formal and informal situations.

* Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.

Preferred:

* Knowledge of specific specialty practice and workflows.

* Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs.

* Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.

* Familiarity and knowledge of authorization process & managed care programs.

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