IT Field Technician
Austin, TX, United States
Job DescriptionJob Description
**This is NOT a remote work from home position - Applicants need to reside in the Austin or Surrounding Metro Areas*
Why Ensign?
Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast growing post-acute care industry. ESI provides service and support to over 280 facilities in the long term care continuum that employ over 35,000 employees.
ESI is known as the “Service Center” and it provides the facilities and leaders it serves with necessary “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, legal, risk management, and learning management. This structure allows on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (CAPLICO) seriously and strive to provide a work experience that proves it!
The IT Field Resource is responsible for performing IT-related duties on a professional level while working closely with the nursing homes in their markets to ensure system operations are fully functional.
Qualifications:
Possess an Associates/Bachelors Degree in Computer Science or a similar IT Field support role such as Help Desk Tier 1, Tier 2, or Tier 3 experience.
5+ years of direct hands-on experience supporting 100+ users or multiple locations.
Experience supporting multiple facilities as a mobile field technician visiting one or more sites per day.
Possesses knowledge and a basic understanding of IT cabling infrastructure and how to troubleshoot level 1 and 2 support issues.
IT Field Resources will work closely with other IT departments such as Networking, Engineering, Telco, and Help Desk to assist with trouble tickets, projects, and tech refreshes when needed.
Have first-hand experience deploying equipment such as Desktop, Laptops, Tablets, Monitors, Peripherals, Printers, Copiers, or Medical support equipment on a small, medium, and large scale.
Intermediate to advance knowledge using HP Computers, Lenovo Computers, Dell Computers, Xerox, Konica Minolta, Ricoh, Microsoft Suite, Citrix, Active Directory, Workday, Edge, Chrome, Chrome OS, Apple iOS, Android Devices, iPhone, Zendesk, Service Now, and Imaging Computers for deployment
Experience working with multiple vendors, building relationships, and identifying new and exciting technologies to advance our ecosystem.
Intermediate knowledge of Windows OS 8.1, 10, and 11
Knowledge of mobile device management and configuration tool.
Due to the travel and car rental requirements for this position, applicants must be 25 years or older.
Responsibilities:
Deploy, Service & Order Equipment
Install Networking & Telco Equipment
Process Warranty Request & Returns
MDM Management
Process Zendesk Tickets & Equipment Quotes
Manage Service Now Directory
Attend Team Meetings and Culture Events
Local in-market travel (Ft Worth Market)
Out of market travel – ( limited basis )
Support Facility Administration, Nursing and Service Center Team Members
Reconcile Your AMEX Concur Expenses
Assist Fellow Field Ops Team Members
Project Management
Working Conditions:
We support 24/7 operations. This position requires extensive local travel (75%+), must be able drive distances of up to 4 hours as needed. Monthly, or as needed, air travel is also necessary in this position. Most work is performed in office areas, basements, network rooms (MDF/IDF), Telco Rooms, and other storage areas. may be necessary in specific situations. This position does pose some risk of injury from falls, burns from equipment, odors, exposed to dust, disinfectants, hazardous chemicals, tobacco smoke, and other air contaminants.
Ensign Services, Inc. is an Equal Opportunity Employer. Pre-employment criminal background screening required.