ServiceNow Solution Architect (Secret Cleared)

Sacramento, CA, United States

ECS is seeking a ServiceNow Solution Architect with an active (Secret) clearance to work in Sacramento, CA .

Job Description:

We are currently seeking a strong ServiceNow Secret cleared Systems Architect (SA) who is responsible for leveraging IT Service Management (ITSM), IT Operations Management (ITOM) and other Practices to optimize, transform, and ensure Organizations are efficient and effective using the ServiceNow platform. Solution Architects architect customer solutions, provide support to Sales, participate in the SOW process, engage in setting standards and education on new or updated applications within ServiceNow.

General responsibilities include but are not limited to:

Architect or consult on the architecture of project. Responsible for ensuring the solution has long term viability vs short term gain.

Provide support in Sales opportunities as needed.

Participate in estimation efforts and review of Statements of Work (SOW). This includes understanding new applications and the ability to access and provide level of effort for all roles within the project.

Maintain training and knowledge of designated applications.

Occasional, solution development of Stories for Customer Projects

Perform discovery work sessions to determine the solution requirements. Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow

Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.

Implement IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations

Apply Agile software development practices for customizations to the platform and applications

Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators

Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable

Working with clients to assess current state processes and tools

Assist customers with proof-of-concept activities

Enable ISM Delivery building efforts through development of intellectual property (IP)

Participate in growing and enhancing internal process for successful client delivery

Identify new opportunities to provide additional value to clients and improve business performance

Maintain high level of client satisfaction

Enable practice building efforts through development of practice intellectual property (IP)

Provide training, technical consulting and mentoring to technical consultants to insure efficient use of ServiceNow capabilities

Salary Range: $150,000.00 - $220,000.00

General Description of Benefits

Required Skills: Must have an active DOD Secret or Top Secret clearance (Fully Adjudicated- NO EXCEPTIONS)

Must be a US Citizen with the ability to pass an extensive federal government e-QIP background check

Must be willing to work onsite in Sacramento, CA.

Functional and technical knowledge of ServiceNow

5 years of experience in SaaS software configuration and/or development

Functional knowledge and implementation experience of IT Service Management (ITSM), IT Operations Management (ITOM) and IT Asset Management (ITAM) frameworks and demonstrated project management skills and experience working directly with customers and clients

Understanding of Enterprise Solutions including: Customer Service, Human Resources, Project Management, etc.

Experience building and coding Configuration Management Databases (CMDB)

Knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services

Knowledge of relational databases

Knowledge of systems and network performance and availability monitoring and analysis as well as configuration management

Understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.

Experience dealing with technical end-users in a support role

Strong desire to learn new technology

Strong desire for career advancement

Minimum of two ServiceNow Implementation Specialist Certification (or completion within 6 months of start of position)

ServiceNow Certified System Administrator

ITIL® Certification

A high degree of passion, energy, drive and willingness to travel if required

Desired Skills: Additional ServiceNow Implementation Specialist Certifications

Certified Application Developer

Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)

Experience in Agile methodology

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800 employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.