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1SEO Digital Agency
Bristol Township, PA, United States
About our firm : 1SEO Digital Agency is a private-equity backed digital marketing company located 30 minutes north of Philadelphia. Our “mission” is to enable high quality local service providers to make effective connections with qualified customers located within 25 miles of their office. We are converting a legacy digital marketing agency into
Job Source: 1SEO Digital AgencyAccuity
Philadelphia, PA, United States
United States, Pennsylvania, Philadelphia May 29, 2024 Job Type Full-time Description POSITION SUMMARY: The Director, Client Success is accountable for driving high levels of client satisfaction that promote retention and account growth. The Director, Client Success serves as a trusted advisor between client and Accuity and proactively manages perf
Job Source: AccuityAccuity
Philadelphia, PA, United States
United States, Pennsylvania, Philadelphia May 29, 2024 Job Type Full-time Description POSITION SUMMARY: The Manager Client Success will maintain and further develop existing business with current clients and assist in bringing new clients on board. The Client Success Manager will help our clients to better understand the full potential of our produ
Job Source: Accuityatlanta events & corporate travel consultants
Philadelphia, PA, United States
POSITION: CLIENT SUCCESS MANAGER REPORTING TO: US DIRECTOR OF CLIENT SUCCESS OFFICE LOCATION: REMOTE/ PHL Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use
Job Source: atlanta events & corporate travel consultantsInspiroz
Philadelphia, PA, United States
Position Description Position: Client Success Manager Company: Inspiroz Location: Philadelphia, PA (Travel Required to other US Regions) ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Client Success Manager to join our team. The Client Success Manager is a partner who provides high-level guidance and exp
Job Source: InspirozINFUSE
Philadelphia, PA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction. Responsibilities and Duties Develop and maintain relationships with a select group of named
Job Source: INFUSEBurro
Philadelphia, PA, United States
Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortab
Job Source: BurroRoman Health Pharmacy LLC
Philadelphia, PA, United States
Burro is the leading robotics company in the world by number of robots working outdoors in the field with real customers. Our mission is to free people from tedious work and solve the critical labor shortages faced by farmers and others that work outdoors. To accomplish our mission, we need a world-class, diverse team where everyone feels comfortab
Job Source: Roman Health Pharmacy LLCMount Laurel Township, NJ, United States
Description
The Director, Client Success is accountable for driving high levels of client satisfaction that promote retention and account growth. The Director, Client Success serves as a trusted advisor between client and Accuity and proactively manages performance both client-facing and internal. Communicating client ROI, establishing success metrics, and developing the client relationship are key responsibilities. This role will oversee our Client Success support team that is responsible for helping our clients to better understand the full potential of our products. The successful candidate will be responsible for collaborating with a multi-disciplinary team to drive performance, overall client satisfaction, and loyalty.
PRIMARY JOB RESPONSIBILITIES:
Overseeing the Client Success support team
Training and mentoring Managers to be the customer experience experts for key accounts
Collaborate with Operations to develop processes to be used by Operations to achieve expected outcomes
Understand the problems and challenges of clients and identify ways Operations can better address those needs
Establish process to support escalation engagements
Plans and prepares for all client-facing performance read-outs by involving appropriate cross-functional teams, obtaining and analyzing reporting, and developing meaningful insights for the client
Define schedules, key milestones, and success criteria
Proactively identify potential risks and recommend proper mitigation
Identify key contacts at client sites to improve and foster effective and prompt communications
Identify revenue risk/growth opportunities
Identify opportunities for expansion
Provide input to forecasting and funnel activities
Monitor and assess activities of our competitors to proactively satisfy and retain our clients
Performs miscellaneous job-related duties as assigned
Requirements
POSITION QUALIFICATIONS:
Education :
Bachelor’s degree in Business or Healthcare
Advanced degree preferred (MBA, MHA)
Experience:
Minimum of 5 years of experience in Healthcare, preferably in HIM or CDI Operations
Experience in a related role in Revenue Cycle including extensive knowledge of Health Information Management and/or Clinical Documentation Improvement preferred
Knowledge, Skills, and Abilities:
Passionate about customer experiences with the ability to drive people, process, and technology initiatives to optimize the customer experience end-to-end
Proven experience managing a Customer Success program with a services organization
Knowledge of the healthcare marketplace
Ability to build strong interpersonal relationships with peers and other key stakeholders that can help implement smooth execution
Experience with mitigating challenging customer complaints using a logical, systematic, customer centric process
Ability to interact at all levels up to and including Senior Executives
Ability to travel to customer sites (up to 75%)
Ability to use a PC in a Windows environment, including MS Word
Independent, focused individual able to work remotely or on-site
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Email Alert for Director, Client Success jobs in Mount Laurel Township, NJ, United States
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