Customer Engineer - Power (KL)
Houston, TX, United States
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation. As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers’ vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us?
Meaningful and Fulfilling Work
Inspiring and Caring Leaders
Global Talent Center
Recharge Your Potential
Primary Duties and Responsibilities:
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc
To carry out service visits according to contract recommendations
To advise Head Office of any sales opportunities identified during the course of duties
To always promote the company and act in a professional and diplomatic manner
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Background / Experience Required:
Computer Literate. Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Power Electronics) or equivalents. Excellent customer service skills, presentable and professional at all time. Self-starter, ability to plan effectively, organize, and manage time effectively Full valid driving license, GDL will be adding advantage Strong bias on fault finding Customer service – in potentially stressful situations Working with safety procedures and protocols Must possess attitude with punctuality & communication skills. Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative. Good understanding and experiencing handling electrical & electronics on operational scope. Competency in handling with industrial/data center equipment’s. At least 3 year(s) working experience in Engineering (Electronic/Electrical) or equivalent. Experience in Data center maintenance. Possess operational job knowledge, standard policies and procedures. Willing to travel, work overtime, working on weekends & standby for breakdown. Good communication skills both towards customers and internally. Analytical, reliable, hardworking, strong commitment to excellence. Customer orientated team player and self-motivated, creative, analytic and innovative. Excellent knowledge in Power electronics, Electrical & good troubleshooting skillsets. Excellent spoken and written skills in English. Ability to travel up to 75% of the time.
Educational Level Required:
Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Power Electronics) or equivalents
Years of Experience:
2 - 3 years
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