Delivery Lead (P&C Insurance - Claims)

Hartford, CT, United States

Job Description - Delivery Lead (P&C Insurance - Claims) (78103174D20230706)

Job Description

Delivery Lead (P&C Insurance - Claims) ( Job Number: 78103174D20230706 )

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Delivery Lead – Claims

Hartford CT, Stamford CT, New York City NY & London UK

The Delivery Lead - Claimsco-owns end-to-end delivery of business solutions for the scope of the Claims Delivery Team alongside Transformation & Change Delivery (TCD). S/he understands the claims business strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses.Oversees all applications supporting the Claims team to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of Claims solutions.

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What will your essential responsibilities include?

Project Leadership: Plan, execute, and deliver claims initiatives, ensuring alignment with business goals and project objectives.

Stakeholder Collaboration: Engage with stakeholders to understand requirements, provide updates, and address concerns throughout project delivery.

Resource Optimization: Allocate resources effectively, including team members, budget, and technology assets, to optimize application delivery.

Risk Mitigation: Identify and address potential risks and issues to minimize disruptions and ensure successful project outcomes.

Quality Assurance: Implement quality control processes to ensure claims applications meet regulatory and security standards.

Vendor Management: Oversee relationships with third-party vendors, ensuring alignment with SLAs and project objectives.

Team Leadership: Mentor team members, foster a collaborative working culture, and promote SAFe Agile practices.

Continuous Improvement: Stay updated on industry trends and drive initiatives to enhance efficiency and customer satisfaction.

We’re looking for someone who has these abilities and skills:

Considerable experience in planning and executing complex, large scale initiatives or operational area. Preference given to those with Scaled Agile Framework experience.

Significant leadership experience in both Claims and IT

Budget, supply, and resource management for in scope applications and services

Hold suppliers accountable for performance against Service Levels

Ensure appropriate SoWs / SLAs exist for all development vendor engagements

Measurable improvements in service delivery over time

Internal and external audit support

Knowledge Management strategy for process, training and applications

Excellent communication skills, particularly on key matters relating to the application grouping to stakeholders

Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.

Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe

Robust support for Flexible Working Arrangements

Enhanced family friendly leave benefits

Named to the Diversity Best Practices Index

Signatory to the UK Women in Finance Charter

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.

Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.

Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.

AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

The pay range for this position is $100,000 – $170,00. Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

AXA XL is an Equal Opportunity Employer.

Location Location : US-CT-Hartford Other Locations : GB-GB-London, US-NY-New York, US-CT-Stamford Work Locations : US CT Hartford 100 Constitution Plaza 100 Constitution Plaza Hartford 06103

Job Field Job Field : Information Technology

Schedule Schedule : Full-time

Job Type Job Type : Standard

AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race, color, national origin, religion, sex, gender identity and/or expression, sexual orientation, age, disability, genetic information, veteran status, military status or any other category protected by local law.

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