Title Express - General Manager - Remote
Dallas, TX, United States
Title Express - General Manager - Remote Job Description Posted Tuesday, May 7, 2024 at 11:00 PM
The Process Operation Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Title Express Operations. In addition, the Senior Operations Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Copart Title Express State Specific policies and procedures, the Process Operation Manager will create a customer first environment for internal/external clients by offering unique and innovative solutions that meet their needs.
ESSENTIAL DUTIES
Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations
Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders
Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls
Proactively oversees performance of managers and staff to quickly identify and address all opportunities, and take appropriate action
Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success
Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager
Ability to hold staff consistently accountable with unbiased fairness to help drive performance
Possesses a prominent level of integrity in all interactions and decision making
Embodies the company's mission, vision, values, and culture
Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews
Manages team through an innovative, creative, inspirational leadership style
Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal
Be prepared to support local or non-local CAT events throughout the year
Any other duties assigned by Senior Operations Manager or a member of upper Management
REQUIREMENTS SKILLS & EXPERIENCE
Minimum of three years’ experience as an operations Manager
Ability to solve complex problems and issues, utilizing strong analytical skills
Ability to develop, recommend and implement plans for continuous process improvement
Exceptional customer service skills and experience
Knowledge of vehicle title processing and state requirements
Experience managing fully remote and/or hybrid teams
Proficient in all areas of Microsoft Office
PREFERRED SKILLS & EXPERIENCE
Minimum of one year call center experience
Experience working with financial institutions
Ability to accurately and quickly generate and assess reporting data
Successfully leading large teams up to 100+ including hourly and salaried employees
Bachelor's Degree in associated field
For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.
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