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Title Express - General Manager - Remote

Dallas, TX, United States

Title Express - General Manager - Remote Job Description Posted Tuesday, May 7, 2024 at 11:00 PM

The Process Operation Manager is responsible for overall Planning, Organizing, Leading, and Controlling functions of Title Express Operations. In addition, the Senior Operations Manager will manage all aspects of the P-O-L-C framework with the goal of leading the department and staff to meet budget, revenue, and customer satisfaction standards. With a thorough understanding of Copart Title Express State Specific policies and procedures, the Process Operation Manager will create a customer first environment for internal/external clients by offering unique and innovative solutions that meet their needs.

ESSENTIAL DUTIES

Strong leadership experience with ability to attract, recruit, develop and retain a diverse, high performing team that meets departmental and state guidelines and expectations

Create a highly engaged team environment that drives execution, innovation, productivity, and future leaders

Ability to manage and navigate a virtual call-center environment consisting of both incoming and outgoing calls

Proactively oversees performance of managers and staff to quickly identify and address all opportunities, and take appropriate action

Set goals and ensure that each employee is leveraging the tools provided to them to achieve continual success

Must immediately raise any concerns that could negatively impact the department, the employees, and/or customers up to the Senior Operations Manager

Ability to hold staff consistently accountable with unbiased fairness to help drive performance

Possesses a prominent level of integrity in all interactions and decision making

Embodies the company's mission, vision, values, and culture

Must remain within compliance guidelines for any System Quality Reviews, and Field Quality Reviews

Manages team through an innovative, creative, inspirational leadership style

Ability to communicate with all levels of leadership throughout the organization with professionalism both written and verbal

Be prepared to support local or non-local CAT events throughout the year

Any other duties assigned by Senior Operations Manager or a member of upper Management

REQUIREMENTS SKILLS & EXPERIENCE

Minimum of three years’ experience as an operations Manager

Ability to solve complex problems and issues, utilizing strong analytical skills

Ability to develop, recommend and implement plans for continuous process improvement

Exceptional customer service skills and experience

Knowledge of vehicle title processing and state requirements

Experience managing fully remote and/or hybrid teams

Proficient in all areas of Microsoft Office

PREFERRED SKILLS & EXPERIENCE

Minimum of one year call center experience

Experience working with financial institutions

Ability to accurately and quickly generate and assess reporting data

Successfully leading large teams up to 100+ including hourly and salaried employees

Bachelor's Degree in associated field

For 40 years, Copart has led its industry in innovation and customer service, enabling it to grow profitably in markets across the globe. Our success is the direct result of the skills and efforts of our talented and diverse employees. Our mindset? It's never just a "job" when your coworkers are like family - it's like coming home.

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