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Customer Relations Support Specialist II

Fort Worth, TX, United States

The Customer Relations Support Specialist II ( Mortgage Servicing) will track, research, and respond to customer requests primarily through written correspondence and at times though outbound calls resulting in customer resolution and satisfaction.

Responsibilities Include:

Work effectively and efficiently with customers who have varying degrees of product and technical proficiency

Provides customer support to customers mainly through written correspondence and phone, when necessary

Handles and resolves customer inquiries/concerns

Respond to all customers within assigned service levels and take ownership of resolving customer issues

Consults with Customer Service Representatives on non-complex issues to learn through experience

Provide guidance and mentoring to less experienced customer service associates within department

Assist management with special projects as needed

Other duties as assigned

Requirements:

2+ years of Customer Service experience

2+ years of Mortgage Servicing experience

Excellent communications and interpersonal skills

Proficient in Microsoft Office

Excellent problem solving skills

Provide quality interactions with internal and external sources

Excellent customer service

Good organizational skills

Solid analytical skills

Execute and prioritize multiple tasks

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

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Customer Relations Support Specialist II jobs in Fort Worth, TX, United States

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