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Ownwell
Austin, TX, United States
Company Background: Ownwell helps property owners reduce the costs of owning real estate. Our proprietary software automatically identifies property owners that are overpaying on real estate expenses. We then manage the end-to-end process of reducing bills through tax appeals, exemptions, and corrections. Over $40 billion is overpaid in property
Job Source: OwnwellE.A. Sween Company, Inc.
Austin, TX, United States
We are always looking for talented, hardworking people to join the E. A. Sween family. We are a family-oriented company that understands the significance of our employees and we are successful because of our incredibly committed team. We have a great Support Specialist, Operations, Support, Specialist, Operation, Manufacturing
Job Source: E.A. Sween Company, Inc.E.A. Sween
Austin, TX, United States
We are always looking for talented, hardworking people to join the E.A. Sween family. We are a family-oriented company that understands the significance of our employees and we are successful because of our incredibly committed team. We have a great opportunity to join our Combined Distribution Team in Austin, Texas as an Operations Support Special
Job Source: E.A. SweenApptronik
Austin, TX, United States
Apptronik is building robots for the real world to improve human quality of life and to help solve the ever-increasing labor shortage problem. Our team has been building some of the most advanced robots on the planet for years, dating back to the DARPA Robotics Challenge. We apply our expertise across the full robotics stack to some of the most imp
Job Source: ApptronikCollegis LLC
Austin, TX, United States
Collegis Education is a marketing and technology education solutions company that offers industry-leading services for colleges and universities of every size in every sector. Using a proactive and data-driven approach, Collegis Education empowers institutions to make a broader impact by providing insights that help grow enrollments, improve stude
Job Source: Collegis LLCJobs for Humanity
Austin, TX, United States
Company Description Jobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: YUPRO Placement Job Description IT Support Specialist (please read the full description before applying) This is a contract opportunity for residents
Job Source: Jobs for HumanityExpress Commercial Cleaning Inc
Austin, TX, United States
*Express Commercial Cleaning, Inc. is a family-owned commercial cleaning company with 13 years' experience in the facility services business. We look for candidates that can demonstrate these 4 core values: transparency, helpfulness, kindness, and owner's mindset to each building interaction.* *If you'd like to know what working and growing with us
Job Source: Express Commercial Cleaning IncPunchh
Austin, TX, United States
NameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypeNameProviderPurposeExpiryTypetuuidCollects visitor data related to the user's visits to the website, such as the number of visits, average time spent on the website and what pages have been loaded, with the purpose of displaying targeted ads.2 yearsHTTPIDEUsed by
Job Source: PunchhAustin, TX, United States
About Reflex
Reflex is changing the way that 15-million Americans work in retail. We're building a platform that matches leading apparel brands with the top tier of retail talent, on-demand.
About this role
Reflex is growing fast, and we're looking for Operations Support Specialists to support Reflex in our mission to build the best way to work in retail by ensuring we provide real-time support to our retailers and 'Reflexers' (that's what we call our workers) across all our markets. When things don't go according to plan, we step in and ensure everyone receives a personalized, fast, and easy path to resolution across multiple channels (primarily text and email).
What you'll be doing:
Delight those you interact with, particularly in difficult situations to ensure that every Reflexer gets to the door safely and on-time
Provide omni-channel support (via phone, sms, email, and Slack), while finding creative solutions to real-time challenges
Multitask while maintaining attention to detail and quality
Handle issues while adapting to pressure and time constraints
Triage issues and escalate to the correct team
Take ownership of issues and see them through
Work as an advocate for Reflexers and retailers by improving every part of the Reflex experience
Collaborate with the team to improve processes and outcomes
What you should have: 1+ year(s) of experience in a customer support role, logistics a plus
Availability to work weekends, nights, and some holidays
A relevant degree or comparable formal training, certification, or work experience.
Excellent attention to detail; you are able to spot developing issues quickly before they escalate
Strong verbal and written communication skills, are comfortable communicating via phone, text and email with both internal team members and external customers
The ability to prioritize multiple concurrent tasks in a time-sensitive environment
Familiarity with HubSpot or Zendesk or similar ticketing systems
You're a self-starter and familiar with a startup environment
You're willing to take on challenges and learn from failure; ability to work independently & operate in ambiguity
Ability to type at least 40 words per minute
You are highly adaptable; you welcome change and the opportunity to influence the future of our organization.
A passion for reinventing retail - a plus if you've worked in retail
What we're offering: Full-time non-exempt hourly pay
We offer Aetna health, vision, and dental insurance benefits
Equity grant commensurate with your role as one of the first 30 employees at a fast-growing, early-stage venture backed company
Hybrid role with dynamic office environment in the heart of downtown Austin, TX
Our customers and workers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds. If you share our values and our enthusiasm to improve retail, you'll find a home here at Reflex. Reflex is proud to value diversity at our company. All qualified applicants will receive consideration for employment.
Email Alert for Operations Support Specialist jobs in Austin, TX, United States
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